Carmen Irene Lamadrid
@carmenirenelamadrid
I build hospitality operations, brand standards, and VIP guest experiences.
MexicoWhat I'm looking for
I'm currently supporting VOCO Hotel’s reopening and brand transition in Hermosillo, creating handbooks, SOPs, job descriptions, and operational standards.
I train 140 collaborators and deliver brand and internal operational courses, bringing structured execution to hospitality teams. I’ve also consulted remotely and in person with customer-service-focused companies to improve procedures, department structures, and SOP implementation.
Across Azulik Hotel, The Cape a Thompson Hotel, Esperanza an Auberge Resort, IHG, and the Los Cabos Film Festival, I’ve coordinated operations, VIP relationships, F&B standards, budgets, logistics, and executive support. I work comfortably across multicultural teams in Spanish and English, with discretion and strong attention to detail.
Experience
Work history, roles, and key accomplishments
Responsible of Operations
VOCO Hotel
Responsible for operations for re-opening and change of brand, including creation of handbooks and SOPs, training of 140 collaborators, and implementation of brand standards.
International Director
Blue Medical Net Hospital
Managed the international area of the hospital, including accounting and procedures for international patient insurance, and followed up on alliances with hospitals like Mayo Clinic.
Executive Assistance/Assistant to F & B Director
Esperanza an Auberge Resort
Managed email, calendar, agenda, and travel for the General Manager, handled expense reports, and followed up on VIP guest needs and complaints.
Consultant
Consultations/Courses
Provided online consultations during Covid to support companies in improving operational procedures, reviewing structures, and creating SOPs, focusing on customer service companies.
PR to Owner and Operations
Azulik Hotel
Supported coordination and improvement of internal operations and VIP guest experiences, and managed personal public relations for the owner at Azulik and Azulik UhMay.
Logistics Coordinator
Los Cabos Film Festival
Part of the organizational committee, overseeing press assembly logistics and materials, and supporting the production director with event tasks.
Executive Assistant to General Manager
The Cape a Thompson Hotel
Pre-opening team member responsible for structuring SOPs for 4 F&B outlets, organizing general management structure, and coordinating annual budget.
Translator
Mayo Clinic & Barrows Hospital
Translated medical records from Spanish to English for patients at Mayo Clinic and Barrows Hospital, and translated for pro bono clinics.
Creator of Standard Program for F&B
IHG
Developed a project to standardize the F&B area in 53 Holiday Inn Hotels in Mexico over 6 months.
Operations Coordinator
Private Investor /UN Supplier
Developed and coordinated all areas of an operations plan to bring food to extreme poverty areas in LATAM with difficult access.
Education
Degrees, certifications, and relevant coursework
Project Manager Certification, Project Management
Completed the Project Manager certification from Google.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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