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NP@nicolsalmanzaperez
Experienced hospitality professional with a strong commitment to customer service.
MexicoI am an experienced hospitality and administration professional with over 29 years in sales, management, and customer service. My career has taken me through various roles, including 14 years at a leading travel agency in Acapulco and over 17 years with a Global Premium Cruise Line. Most recently, I managed a Weddings and Events Venue, where I honed my skills in operations management and client relations.
Throughout my career, I have developed a strong work ethic and leadership skills, focusing on optimizing operations and enhancing guest experiences. I have successfully managed venue administration, trained staff, and engaged with clients to ensure their expectations are met. My commitment to continuous learning and adaptability has allowed me to thrive in dynamic environments, and I am ready to bring my expertise to your organization.
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Work history, roles, and key accomplishments
Pôr Do Sol – Event Space
Jul 2023 - Present (2 years 4 months)
Managed venue administration, optimized staff schedules, conducted training programs, and oversaw renovation and maintenance projects. Engaged with Wedding & Events Planners to ensure client standards for venue bookings were consistently met.
Porch Moving Group
Jan 2021 - Jun 2021 (5 months)
Provided exceptional customer service, managed client inquiries, and supported sales operations. Assisted in generating leads, maintaining customer relationships, and ensuring a seamless sales process.
Princess Cruises
Jan 2018 - Jan 2021 (2 years 11 months)
Led onboard hotel teams, overseeing guest and crew services, shore excursions, revenue areas, and administration. Collaborated with department heads to enhance operations and revenue strategies while ensuring compliance with corporate policies.
Leading Travel Agency
Jan 2003 - Aug 2007 (4 years 7 months)
Worked for 14 years in a leading travel agency, focusing on sales and customer service. Developed strategies to enhance customer satisfaction and drive sales growth.
Degrees, certifications, and relevant coursework
Graduate in Tourism Management, Tourism Management
1992 - 1997
High School Diploma, Technology
1990 - 1992
High School Diploma, Technology
1987 - 1990
Software and tools used professionally
MexicoYou can contact Nicolás and 90k+ other talented remote workers on Himalayas.
Message Nicolás
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