Open to opportunities

Nicolás Almanza Pérez

@nicolsalmanzaperez

Message

Experienced hospitality professional with a strong commitment to customer service.

Mexico

Message

What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for professional growth.

I am an experienced hospitality and administration professional with over 29 years in sales, management, and customer service. My career has taken me through various roles, including 14 years at a leading travel agency in Acapulco and over 17 years with a Global Premium Cruise Line. Most recently, I managed a Weddings and Events Venue, where I honed my skills in operations management and client relations.

Throughout my career, I have developed a strong work ethic and leadership skills, focusing on optimizing operations and enhancing guest experiences. I have successfully managed venue administration, trained staff, and engaged with clients to ensure their expectations are met. My commitment to continuous learning and adaptability has allowed me to thrive in dynamic environments, and I am ready to bring my expertise to your organization.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Pôr Do Sol – Event Space

Jul 2023 - Present (1 year 11 months)

Managed venue administration, optimized staff schedules, conducted training programs, and oversaw renovation and maintenance projects. Engaged with Wedding & Events Planners to ensure client standards for venue bookings were consistently met.

Scheduling Client Engagement Event Planning Optimization Customer Service Problem Solving Leadership Public Speaking

Sales & Service Expert

Porch Moving Group

Jan 2021 - Jun 2021 (5 months)

Provided exceptional customer service, managed client inquiries, and supported sales operations. Assisted in generating leads, maintaining customer relationships, and ensuring a seamless sales process.

Customer Service Sales Operations Lead Generation Client Relationship Management Problem Solving Communication Teamwork Reliability

Customer/Guest Services Director

Princess Cruises

Jan 2018 - Jan 2021 (2 years 11 months)

Led onboard hotel teams, overseeing guest and crew services, shore excursions, revenue areas, and administration. Collaborated with department heads to enhance operations and revenue strategies while ensuring compliance with corporate policies.

Team Leadership Guest Service Revenue Management Budget Management Logistics Compliance Shore Excursions Inventory Management Relationship Management

Sales Manager

Leading Travel Agency

Jan 2003 - Aug 2007 (4 years 7 months)

Worked for 14 years in a leading travel agency, focusing on sales and customer service. Developed strategies to enhance customer satisfaction and drive sales growth.