Open to opportunities

Jorge Alvarez

@jorgealvarez1

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Guest-focused operations manager delivering exceptional vacation rental experiences.

Mexico

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What I'm looking for

I seek a hospitality role where I can lead operations, enhance guest satisfaction, and improve quality standards while growing into higher-responsibility management positions.

I am an operations and guest-experience professional with over five years managing vacation rental operations in Playa del Carmen and Tulum, overseeing the full guest lifecycle from booking and payment processing to post-stay follow-up. I consistently apply proactive communication and hands-on supervision of maintenance and cleaning teams to ensure high standards, rapid unit turnover, and repeat bookings.

My background includes concierge, quality assurance, and cash-handling responsibilities across premium and luxury properties, plus experience with CRMs (HubSpot, Streamline) and tools like Python, HTML/CSS, Photoshop, Illustrator, and Microsoft Office. I lead teams under pressure with strong interpersonal and persuasion skills, and I prioritize creating memorable, personalized guest experiences that drive satisfaction and referrals.

Experience

Work history, roles, and key accomplishments

Concierge

Riviera Rentals

May 2025 - Dec 2025 (7 months)

Managed end-to-end guest lifecycle including bookings, payments, and 24/7 guest communication, supervised maintenance and cleaning teams, and ensured quality control across properties to maintain high guest satisfaction.

Guest Relations Streamline Cash Handling Team Supervision Quality Assurance Property Maintenance Communication Microsoft Office

Concierge and QA

Maiom Real Estate

Nov 2022 - May 2025 (2 years 6 months)

Ensured continuous 24/7 guest support, managed cash payments and additional services, coordinated cleaning teams to optimize turnover, and performed post-cleaning inspections to guarantee consistent accommodation quality.

CRM Cash Handling Quality Assurance Photoshop Adobe Illustrator Microsoft Office

Concierge

Chuzo Rentals

Nov 2020 - Sep 2022 (1 year 10 months)

Managed premium and luxury bookings with personalized in-person service, handled large cash transactions, coordinated preventive maintenance, and focused on converting guests into repeat customers.

Cash Handling Communication Teamwork Interpersonal Skills