Melisa Limón Ornelas

I’m an Operations & Property Support Specialist with extensive hospitality and customer service experience, supporting international clients and optimizing guest experiences across multiple property management systems. In my current role, I provide personalized assistance to property owners and guests, manage check-in and check-out using SIHOT and New Hotel, and resolve guest concerns, service issues, and compensation cases to protect customer satisfaction.

Previously, I supervised front desk operations and room control as a Front Desk Supervisor & Rooms Controller, coordinating daily staff assignments and resolving operational incidents using Opera PMS. I also bring strong reservation, occupancy, and upselling experience—from managing occupancy levels and overselling situations to supporting room upgrades and additional service sales—using systems like Navision PMS alongside platforms including ReviewPro, HubSpot, Salescore, and EISI.