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Danny Vargas

@dannyvargasmx

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Operations and customer experience specialist focused on process and program optimization.

Mexico

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What I'm looking for

I seek a metrics-driven operations role where I can improve workflows, scale processes, and drive customer experience through clear documentation, reporting, and cross-functional coordination.

I am an operations and customer experience professional with over 10 years supporting process optimization, operational reporting, and cross-functional coordination in corporate and service-driven environments.

I have hands-on experience documenting workflows, improving execution through SOPs, and delivering metrics-driven reporting and dashboards that reduce preparation time and increase visibility.

My background includes roles at Amazon as a Virtual Customer Service Associate/Customer Experience Intern, freelance consulting for small businesses, and project management across operations, IT, engineering, and construction.

I bring strong analytical, organizational, and stakeholder-management skills, proven ability to work independently in remote structures, and fluent English and native Spanish communication to help teams scale operations and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Experience Specialist

Current

Amazon

Oct 2021 - Present (4 years 3 months)

Provide operational support in a high-volume remote customer service environment, managing complex customer cases, documenting processes, and generating performance reports to maintain SLA compliance and high quality scores.

Customer Experience SLA Management Case Management Remote Operations KPI Tracking

Current

Operations & Communications Consultant

Current

Independent Consultant

Mar 2018 - Present (7 years 10 months)

Supported small businesses by designing workflows, operational documentation, and communication systems to improve execution and team alignment across remote and hybrid teams.

Process Design Documentation Internal Communications Workflow Optimization Content Strategy Remote Operations Project Coordination

Operations Project Manager

ho1a + Metrocarrier

Oct 2018 - Mar 2019 (5 months)

Led national operations projects across IT, engineering, and construction, automated dashboards to reduce reporting time by 30%, and drove stalled initiatives to timely delivery through daily reviews and stakeholder coordination.

Project Management PMO Dashboarding Stakeholder Management Process Improvement

Engineering Operations Analyst

Megacable

Oct 2017 - Oct 2018 (1 year)

Analyzed and authorized network expansion projects ensuring budget accuracy and compliance, coordinated with developers and legal teams, and managed scheduling and payments for infrastructure pipelines.

Project Analysis Budget Management Scheduling & Compliance Infrastructure Operations

Activation Board Lead

Metrocel

May 2013 - Aug 2014 (1 year 3 months)

Oversaw contract activation workflows for retail and corporate accounts, supervised fraud mitigation and reconciliations, and trained sales staff with operational manuals and onboarding materials.

Activation Fraud Mitigation Reconciliations Onboarding SOP Development Retail Operations Team Supervision Documentation

Human Resources Administrative Assistant

The American School Foundation of Guadalajara

Mar 2004 - Nov 2008 (4 years 8 months)

Coordinated onboarding and relocation for international staff, managed high-volume travel bookings, and supported budgeting and reporting using advanced Excel to streamline administrative processes.