Open to opportunities

Mohabat Shams

@mohabatshams

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Customer-focused technical support specialist with 10+ years in service and sales.

United States

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What I'm looking for

I seek a customer-facing technical support or sales-support role where I can apply Apple technical expertise, strong communication, and relationship-building in a collaborative, growth-oriented team.

I am a versatile, customer-focused professional with over 10 years of experience across technology support, marketing, hospitality, and food service industries. I hold an Associate's degree in Sociology and am completing a Bachelor's degree with one semester remaining.

At Apple (via Volt Workforce Solutions) I provided technical support and product guidance, troubleshooting devices, educating customers on new features, and consistently meeting performance and sales metrics. Previously, I generated leads and promoted services for Welks Resorts, and gained frontline experience in high-volume food service and hospitality roles.

I bring strong communication, problem-solving, time-management, and interpersonal skills, plus bilingual fluency in Persian and English. I adapt quickly, collaborate well with teams, and focus on delivering high-quality customer experiences while achieving measurable goals.

Experience

Work history, roles, and key accomplishments

Apple Representative

Apple Inc.

Jan 2020 - Jan 2025 (5 years)

Provided technical support and product guidance for Apple devices, troubleshooting issues and educating customers while meeting performance and sales metrics. Collaborated with team members to drive operational goals and maintain up-to-date product knowledge.

Product Knowledge Technical Troubleshooting Customer Service Sales CRM Systems Microsoft Office Communication

Marketing Agent

Welks Resorts

Jan 2015 - Jan 2020 (5 years)

Promoted resort services and vacation packages, generated leads and scheduled appointments, and consistently exceeded daily and weekly marketing performance goals. Built strong customer relationships through professional communication and objection handling.

Customer Relationship Management Communication CRM Systems Appointment Setting Objection Handling

Crew Member

Wendy's

Jan 2013 - Jan 2015 (2 years)

Delivered fast, friendly service in a high-volume environment, operated cash register and handled transactions accurately, and maintained food safety and workplace cleanliness standards.

Point of Sale Customer Service Cash Handling Food Safety Time Management Team Collaboration Attention To Detail

Housekeeping Attendant

Hotel Industry

Jan 2013 - Jan 2014 (1 year)

Cleaned and prepared guest rooms to company standards, managed time to meet daily room quotas, and ensured guest satisfaction through attention to detail and adherence to safety and sanitation procedures.

Housekeeping Time Management Attention To Detail Guest Relations & Efficiency

Education

Degrees, certifications, and relevant coursework

California State University Channel Islands

Bachelor of Arts, Sociology

Completed one semester toward a Bachelor's degree in Sociology at California State University Channel Islands and is one semester away from finishing the degree.