Jasmine Bryant
@jasminebryant
Technical Support and customer operations professional with 7+ years improving customer experiences.
United StatesWhat I'm looking for
I’m a customer service and technical support professional with 7+ years of experience helping customers, troubleshooting issues, and keeping data and documentation accurate. I consistently deliver exceptional experiences in remote and hybrid settings while managing high-volume interactions with empathy and professionalism.
In technical support roles, I’ve provided remote assistance for Apple devices, POS systems, PDQ readers, and network connectivity problems. I diagnose and resolve hardware, software, and user-access issues, manage service desk tickets, and maintain troubleshooting records that improve speed and consistency for every team.
I also bring strong operations and front-line customer experience experience from healthcare/retail/hospitality environments. From coordinating scheduling and maintaining confidential records to running nightly audits and supporting reservations, I help teams stay organized and guests/customers feel taken care of—whether supporting VR onboarding at Sandbox VR or providing real-time support during live online gaming sessions.
Experience
Work history, roles, and key accomplishments
Guest Experience Guide
Sandbox VR
Nov 2025 - Present (7 months)
Deliver immersive customer experiences while providing technical assistance. Troubleshoots VR equipment and computer hardware, maintains operational readiness, and supports customer onboarding.
Online Game Presenter
Evolution
May 2024 - Mar 2025 (10 months)
Hosted live online gaming sessions while maintaining high customer engagement. Provided real-time customer support and issue resolution while monitoring user interactions and communicating professionally.
Retail Sales Associate
Ashley Furniture HomeStore
Jan 2024 - Apr 2024 (3 months)
Assisted customers with product selection and account management in a fast-paced retail environment. Processed transactions, maintained accurate customer records, and built customer relationships to support sales performance.
Night Auditor & Front Desk
Cambia Hotel
May 2023 - Oct 2023 (5 months)
Performed nightly audits, reconciled financial records, and prepared reports while maintaining exceptional guest service. Managed reservations, check-ins, and multi-line phone communications, using Excel and property management systems for reporting and documentation.
Customer Operations Representative
Valued Relationships Inc. (VRI)
Nov 2021 - Mar 2023 (1 year 4 months)
Managed inbound customer and EMS dispatch calls while maintaining professionalism and empathy. Handled accurate data entry, confidential recordkeeping, and scheduling while supporting daily operations in a hybrid environment.
Technical Support Representative
Axa Professionals LLC (Louis Vuitton)
Oct 2019 - Oct 2021 (2 years)
Provided remote technical support for Apple devices, POS systems, PDQ readers, and network connectivity issues. Diagnosed and resolved hardware, software, and user-access problems while managing service desk tickets and maintaining troubleshooting documentation.
Education
Degrees, certifications, and relevant coursework
Specs Howard School of Media Arts
Associate Degree, Graphic Design
Completed an Associate Degree in Graphic Design at Specs Howard School of Media Arts.
Le Cordon Bleu College of Culinary Arts
Associate Degree, Culinary Arts
Completed an Associate Degree in Culinary Arts at Le Cordon Bleu College of Culinary Arts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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