awanshika chand

Diagnosed and resolved complex hardware and software issues for iOS and macOS devices, delivering timely and effective solutions. Provided exceptional customer support, translating technical concepts into clear, helpful guidance. Conducted in-store repairs with a focus on quality and efficiency, maintaining high customer satisfaction scores.

Performed technical troubleshooting on mobile devices using diagnostics and systematic problem-solving to ensure quick, accurate resolutions. Repaired iPhones with a strong track record in Same Unit Repair performance. Supported leads with repair room organization and mentored peers on repair techniques and troubleshooting best practices.

Delivered remote customer service for Apple devices and services, resolving issues efficiently via phone, chat, and email. Processed warranty claims and device replacements, ensuring proper documentation and adherence to Apple policies. Handled scheduling of service appointments, escalations, and follow-up calls, coordinating with multiple teams to ensure timely resolution.

Delivered exceptional customer experiences by providing in-depth knowledge of Apple products and services. Identified customer needs and recommended tailored solutions to drive sales and customer satisfaction. Collaborated with team members to ensure smooth store operations and meet daily performance goals.

Recognized as a top-performing associate, receiving the Winner’s Circle award in 2018 for exceptional sales achievements. Managed key holder duties including opening/closing the store, handling cash deposits, and supporting daily operations. Enhanced team efficiency through staff mentoring and effectively utilized point of sale system technologies for superior customer outreach and satisfaction.

Delivered attentive service in a senior living dining setting, ensuring resident satisfaction. Stepped into supervisory duties as needed, including training staff and managing shift operations. Handled special requests and maintained health and safety standards.

Completed a comprehensive curriculum focusing on the principles of psychology and various scientific disciplines. Gained foundational knowledge in both social sciences and natural sciences.