Nyla Mccalla

I am a friendly, driven customer service professional with over eight years of experience in high-volume call center, hospitality, and sales environments. I thrive in fast-paced teams where communication and teamwork matter.

At Discover Financial Services I assisted cardmembers with account inquiries, billing issues, and payment solutions while maintaining a customer satisfaction rating above 90% by resolving concerns efficiently and professionally.

Previously, I provided Tier 1 technical support at Teleperformance for Apple products, diagnosing software, connectivity and account-related issues across phone, chat, and email channels while documenting interactions in CRM systems.

I hold an A.A.S. in Business Marketing and bring strengths in upselling, conflict resolution, CRM tools, and adherence to privacy and compliance standards. I am eager to grow with a company that values people as much as results.