Evelin User

Delivered Tier 1 technical support for Apple customers via phone and chat, resolving hardware, software, and account issues. Documented interactions and escalated complex issues as needed.

Resolved account inquiries, billing questions, and service concerns while managing high-volume interactions. Updated customer records and assisted with account management.

Resolved customer inquiries and provided timely solutions for account questions and service concerns. Maintained accurate documentation and records.

Provided bilingual customer support in English and Spanish, assisting with account inquiries and service needs. Managed inbound and outbound communications and maintained records.

Prepared customer meal kits for shipment, verified product quantities and packaging accuracy, and supported warehouse organization and shipping operations.

Managed inbound and outbound calls, scheduled appointments, and maintained accurate records. Assisted with billing, document preparation, email, fax, and data entry tasks.

Assisted customers with billing questions, service concerns, and product information through inbound and outbound communications. Entered customer information into databases and processed orders.

Prepared customer orders for shipment, operated forklifts safely, and verified inventory counts and shipment accuracy.

Currently pursuing an Associate of Science in Information Technology.

Studied Business Administration and Fashion Marketing.

Earned a High School Diploma.