Destiny Remigio
@destinyremigio
Bilingual customer service professional delivering attentive support and technical troubleshooting.
What I'm looking for
I am a responsible and ambitious customer service professional with experience in retail, technical support, and member services at hospitality organizations. I bring strong communication skills in English and Spanish, a calm, patient demeanor, and a consistent work ethic across high-volume and guest-facing environments.
My background includes processing transactions accurately, maintaining security awareness in retail settings, providing Tier 1 technical support for Apple devices and operating systems, and coordinating member engagement and dining operations for a private club. I am comfortable navigating multiple software systems, managing reservations, and conducting member orientations.
I am focused on delivering excellent member and customer experiences, cross-training to support team needs, and using interpersonal skills to build positive relationships across departments. I seek roles where I can apply my bilingual service skills and technical troubleshooting experience to improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Member Guest Services Coordinator
Ocean Reef Club
Nov 2021 - Present (3 years 11 months)
Greeted members and guests, coordinated member engagement events and orientations, managed reservations and member profile updates, and cross-trained across departments to sustain club operations.
Technical Support Associate
Conduent
Sep 2020 - Nov 2021 (1 year 2 months)
Provided Tier 1 Apple technical support by answering high volumes of customer calls, troubleshooting iOS and macOS issues, and navigating multiple support systems to resolve customer needs.
Customer Service Representative
Van Heusen
Nov 2018 - Sep 2020 (1 year 10 months)
Responded to customer requests for products, services, and information while maintaining store security and processing cash transactions with accuracy to prevent losses.
Education
Degrees, certifications, and relevant coursework
Palm Glades Preparatory Academy High School
High School Diploma, General Secondary Education
Completed High School Diploma at Palm Glades Preparatory Academy in Miami, FL, graduating in 2018.
Availability
Location
Authorized to work in
Job categories
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