Kyle Feliciano
@kylefeliciano
Accomplished tech support specialist with extensive customer service experience.
United StatesWhat I'm looking for
I am an accomplished tech support specialist with over 12 years of experience in customer service and technical troubleshooting, primarily within the hospitality industry. My journey has equipped me with the skills to manage high volumes of inquiries while consistently exceeding performance metrics. I have a proven track record of identifying recurring customer issues and collaborating with product teams to implement long-term solutions that enhance the overall customer experience.
Throughout my career, I have demonstrated exceptional conflict management skills and a strong ability to lead teams. My experience as a Sous Chef in a high-end restaurant has further honed my ability to thrive in fast-paced environments. I am passionate about leveraging my extensive customer support expertise in a dynamic help desk setting, where I can contribute to improving customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Tech Support/Help Desk
Foundever
Apr 2023 - Aug 2025 (2 years 4 months)
Identified recurring customer issues and collaborated with the product team to implement long-term solutions. Offered personalized recommendations to enhance customer experience and followed up to ensure satisfaction.
Customer Service Representative
Sitel Group
May 2020 - Mar 2023 (2 years 10 months)
Provided exceptional customer service by promptly addressing inquiries and resolving issues. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics.
Sous Chef
Beauty & Essex
May 2005 - Apr 2020 (14 years 11 months)
Assisted the head chef in menu planning, recipe development, and food preparation for a high-volume restaurant. Managed a team of 15 line cooks and kitchen staff, ensuring efficient workflow and adherence to quality standards.
Customer Service Associate
MCI WorldCom
Aug 1998 - Mar 2005 (6 years 7 months)
Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations. Resolved billing discrepancies promptly by working closely with the finance department.
Education
Degrees, certifications, and relevant coursework
CCCUNY Kingsborough Community College
Associate in Culinary Arts, Culinary Arts
1989 - 1990
Completed an Associate in Culinary Arts program, gaining foundational knowledge and practical skills in culinary arts. Focused on various aspects of food preparation and kitchen operations.
Hoboken High School
High School Diploma, Academic
1986 - 1989
Graduated from Hoboken High School with a focus on academic studies. Developed a strong foundation in core subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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