Maria M

Expertise in handling complex customer inquiries, complaints, and escalations,
ensuring prompt resolution and customer satisfaction.
Proficient in utilizing customer service software and tools to streamline processes,
track customer interactions, and maintain accurate records.

Provided extra assistance to students with special needs, such as nonverbal students or those with physical disabilities.
Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.
Observed students' performance, recorded relevant data to assess progress, and communicated with teachers and parents.

Created and curated content for the company's social media channels to promote and engage with the audience.
Analyzed the company's digital marketing plan and social media strategy and make recommendations for improvements to increase engagement and reach.
Collaborated with the team to develop and implement effective social media campaigns that aligned with the company's goals and mission.

Greeted customers, determined the nature and purpose of their visit, and directed/escorted them to specific destinations.
Monitored event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and the resolution of any problems that arise.
Consulted with customers to determine objectives and requirements for events such as events and, conventions.