I am interested in a job with a company that prioritizes creativity, innovation, and growth, offers the opportunity to make a significant impact, and learn from experienced professionals.
Maria M
@mnmxcix
The personality of a Mediator & Advocate with Enneagram 6w5
United StatesWhat I'm looking for
Detail-oriented customer service professional with 3.5+ years of experience in ensuring customer satisfaction and maintaining effective communication with customers. Skilled in managing inquiries and resolving conflicts to enhance customer experience and achieve organizational goals.
Experience
Senior Customer Care Advisor
Heliosx
Feb 2022 - Present (2 years 2 months)
Expertise in handling complex customer inquiries, complaints, and escalations,
ensuring prompt resolution and customer satisfaction.
Proficient in utilizing customer service software and tools to streamline processes,
track customer interactions, and maintain accurate records.
Social Media Manager
UNTITLED
Jul 2019 - Nov 2020 (1 year 4 months)
Created and curated content for the company's social media channels to promote and engage with the audience.
Analyzed the company's digital marketing plan and social media strategy and make recommendations for improvements to increase engagement and reach.
Collaborated with the team to develop and implement effective social media campaigns that aligned with the company's goals and mission.
Educational Aide III SE
Round Rock ISD
Jan 2020 - Sep 2021 (1 year 8 months)
Provided extra assistance to students with special needs, such as nonverbal students or those with physical disabilities.
Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.
Observed students' performance, recorded relevant data to assess progress, and communicated with teachers and parents.
Coordinator
Catch Air
Dec 2016 - Aug 2017 (8 months)
Greeted customers, determined the nature and purpose of their visit, and directed/escorted them to specific destinations.
Monitored event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and the resolution of any problems that arise.
Consulted with customers to determine objectives and requirements for events such as events and, conventions.
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