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Kofoworola Ashafa

@kofoworolaashafa

Customer service professional delivering empathetic, efficient support across channels.

United States
Message

What I'm looking for

I seek roles where I can apply empathetic, data-informed customer support and social media skills to improve satisfaction, retain clients, and grow community engagement.

I am a results-driven customer service professional with experience supporting customers via phone, email, and social media, consistently meeting and exceeding service targets.

I have served as a front-line representative handling high-volume inquiries, maintaining accurate records, and resolving escalations with empathy and accuracy to ensure customer satisfaction.

As a social media manager, I grew engagement by 35% in six months through tailored content, influencer partnerships, and performance analysis to optimise campaigns.

I hold a B.Sc in Political Science and bring strong communication, problem-solving, analytical, and teamwork skills to roles focused on customer retention, service improvement, and brand community building.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor of Science, Political Science

Completed a Bachelor of Science in Political Science at the University of Lagos.

Tech stack

Software and tools used professionally

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