Kofoworola Ashafa

I am a results-driven customer service professional with experience supporting customers via phone, email, and social media, consistently meeting and exceeding service targets.

I have served as a front-line representative handling high-volume inquiries, maintaining accurate records, and resolving escalations with empathy and accuracy to ensure customer satisfaction.

As a social media manager, I grew engagement by 35% in six months through tailored content, influencer partnerships, and performance analysis to optimise campaigns.

I hold a B.Sc in Political Science and bring strong communication, problem-solving, analytical, and teamwork skills to roles focused on customer retention, service improvement, and brand community building.