Open to opportunities

Anna Edwards

@annaedwards

Message

I am a customer-focused leader skilled in communication and conflict resolution.

United States

Message

What I'm looking for

I’m seeking a customer-focused role—remote or hybrid—where I can resolve client issues, lead teams, improve engagement using social/community tools, and grow professionally. Available immediately and open to flexible shifts.

I am a results-driven customer relations professional with strong experience in customer service, social media management, and community moderation across remote and in-person settings. I have increased engagement by designing graphics, editing videos, analyzing performance metrics, and resolving customer concerns to improve sentiment.

I have led and trained teams on AI development projects, managed workflows using Zendesk and Slack, and overseen daily retail operations as a shift lead. I seek a customer-focused role where I can apply my communication, problem-solving, and leadership skills to drive satisfaction and operational improvements.

Experience

Work history, roles, and key accomplishments

Team Lead

HireArt

Jan 2023 - Jan 2024 (1 year)

Led and trained independent contractors on AI development projects, ensuring quality and performance benchmarks were met. Conducted workshops and coordinated with project managers and engineering teams to maintain high-quality training outputs.

Team Leadership AI Training Coaching Quality Assurance Slack Zendesk Project Coordination Customer Support

Independent Contractor

Jan 2019 - Jan 2024 (5 years)

Delivered transcription, AI writing, data entry, inbound calls, and appointment setting across freelance projects while maintaining high client satisfaction and timely delivery. Adapted workflows to varied industry requirements to ensure accuracy and speed.

Transcription Data Entry Appointment Setting Customer Service CRM Time Management

Social Media Manager

Private Client

Jan 2017 - Jan 2024 (7 years)

Managed social media accounts and online communities to build brand presence and increase engagement through graphics, video editing, and performance analysis. Handled inbound/outbound communications for sponsorships and resolved community issues to improve sentiment.

Social Media Management Content Creation Video Editing Graphic Design Analytics Customer Support Outbound Communications

Shift Lead

Potbelly Sandwich Shop

Jan 2021 - Jan 2022 (1 year)

Oversaw daily store operations and team performance in a fast-paced restaurant, streamlining scheduling and training to increase productivity. Resolved customer issues, managed hiring and performance assessments to improve service standards.