Open to opportunities

Taelon Sullivan

@taelonsullivan

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Detail-oriented customer care professional with over three years of experience.

United States

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What I'm looking for

I am looking for a role that offers travel opportunities and allows me to leverage my customer care skills in a supportive environment.

I am a highly motivated and detail-oriented Customer Care professional with over three years of experience in providing exceptional customer service across various channels, including chat, phone, email, and web forms. My journey in customer care has equipped me with strong communication, problem-solving, and analytical skills that I leverage to enhance customer satisfaction and contribute to organizational success.

During my tenure at Suddenlink, I effectively managed customer queries, ensuring timely and accurate responses while identifying customer needs and providing assistance with specific features. My proactive approach allowed me to monitor customer complaints on social media and engage with customers directly to resolve issues. Additionally, I participated in department pilots for Salesforce CRM transition, showcasing my adaptability and commitment to process improvement.

My experience at T-Mobile further honed my skills as I resolved a significant percentage of inquiries during the first contact and maintained ownership of cases through resolution. I am now seeking a full-time position that offers opportunities for travel, where I can apply my skills in a dynamic environment and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Care Agent - Chat

Suddenlink, Inc

Jan 2020 - Dec 2023 (3 years 11 months)

Managed customer queries in a timely and accurate way, via chat (phone, email, and web form). Identified customer needs and helped customers use specific features. Reported product malfunctions by testing different scenarios or replicating behavior.

Zendesk Google Workspace MS Office Shopify Salesforce Customer Service Chat Support Problem Solving Time Management

T-

Customer Support Agent - Chat

T-Mobile

Jan 2019 - Dec 2020 (1 year 11 months)

Served as the first point of contact for inquiries from all channels, resolving 70% – 90% of inquiries during first contact. Processed offline casework while managing general plan inquiries related to credits, student discounts, and other dynamic pricing. Maintained ownership of cases through resolution, working with internal resources and subject experts.

Salesforce CRM Customer Support Conflict Resolution Problem Solving Data Entry Process Improvement Training Communication Analytical Thinking

Guest Relations Agent

Memorial Hermann Hospital

Jan 2017 - Dec 2019 (2 years 11 months)

Provided guest relations support through direct interaction, email, chat, and phone. Assisted with directing and escorting patients and visitors throughout the facility. Managed special requests and registered out-patient and in-patient guests.