TS
Open to opportunities

Taelon Sullivan

@taelonsullivan

Detail-oriented customer care professional with over three years of experience.

United States
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What I'm looking for

I am looking for a role that offers travel opportunities and allows me to leverage my customer care skills in a supportive environment.

I am a highly motivated and detail-oriented Customer Care professional with over three years of experience in providing exceptional customer service across various channels, including chat, phone, email, and web forms. My journey in customer care has equipped me with strong communication, problem-solving, and analytical skills that I leverage to enhance customer satisfaction and contribute to organizational success.

During my tenure at Suddenlink, I effectively managed customer queries, ensuring timely and accurate responses while identifying customer needs and providing assistance with specific features. My proactive approach allowed me to monitor customer complaints on social media and engage with customers directly to resolve issues. Additionally, I participated in department pilots for Salesforce CRM transition, showcasing my adaptability and commitment to process improvement.

My experience at T-Mobile further honed my skills as I resolved a significant percentage of inquiries during the first contact and maintained ownership of cases through resolution. I am now seeking a full-time position that offers opportunities for travel, where I can apply my skills in a dynamic environment and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

T-

Customer Support Agent - Chat

T-Mobile

Jan 2019 - Dec 2020 (1 year 11 months)

Served as the first point of contact for inquiries from all channels, resolving 70% – 90% of inquiries during first contact. Processed offline casework while managing general plan inquiries related to credits, student discounts, and other dynamic pricing. Maintained ownership of cases through resolution, working with internal resources and subject experts.

Education

Degrees, certifications, and relevant coursework

Taelon hasn't added their education

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Tech stack

Software and tools used professionally

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Taelon Sullivan - Customer Care Agent - Chat - Suddenlink, Inc | Himalayas