Brandi Lawson

Supervised 20 students in grades 3–4 in a structured after-school setting. Created and led daily lesson plans and enrichment activities while providing homework support and managing classroom behavior.

Managed the owner’s calendar and coordinated meetings and appointments. Supported customers across restaurant and tennis club needs, scheduled events, and created marketing content and graphics for various businesses.

Assisted students and parents with financial aid questions and concerns and reviewed student accounts. Worked with call queue tools and handled responsibilities remotely with minimal direct supervision.

Conducted up to 300 calls per day with potential customers and scheduled in-home demos. Collected initial customer information, confirmed data, and changed or rescheduled appointments as needed.

Led email strategy and content creation and collaborated on landing pages. Wrote and updated site copy using Zoho based on SEO research, tracked and analyzed campaigns, and provided email support to customers.

Provided customer support via phone, email, and social media while coordinating in-home installations and guiding customers through tours. Managed newsletter/email blasts, curated social media content, supported product photography/production coordination, and maintained HubSpot and Shopify while handling blogging and copywriting.

Provided customer service via phone, email, and social media and supported content delivery for multiple clients. Wrote and edited blog content, created social media ads/designs, built webpages using HubSpot, Kajabi, WordPress, and Marketo, and supported email blasts and drip campaigns along with website redesign efforts and CTAs.

Completed marketing education at the Fashion Institute of Design and Merchandising (FIDM), including bachelor's-level coursework and an associate degree.