Chelsea Bell

I am a high-energy, people-focused professional with over 10 years of experience in call center and customer support roles. My expertise lies in resolving escalations and navigating various CRM platforms, ensuring that customers receive empathetic, accurate, and timely service. I thrive in fast-paced environments and am dedicated to building rapport through effective communication across chat, phone, and email.

In my current role as a Senior Customer Communication Analyst at AT&T, I have successfully delivered high-touch support to resolve customer escalations from executive leadership and social platforms. I take pride in maintaining a calm and professional demeanor while addressing sensitive customer concerns, which has helped me turn escalated issues into loyal customers. My proactive approach in identifying trends and collaborating with cross-functional teams has significantly improved operational workflows and customer satisfaction.