Open to opportunities

Ellis Fasani

@ellisfasani

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Customer-focused client success specialist with 5+ years supporting SaaS, education, and service teams.

United States

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What I'm looking for

I seek a role focused on customer success or support where I can lead onboarding, create educational resources, and improve user adoption within a collaborative, growth-oriented team.

I am a customer-focused professional with over five years’ experience delivering client success and support across SaaS, education, and service-based environments. I have supported thousands of users, managed high-volume communications, created self-service resources, hosted webinars, and led onboarding and retention initiatives.

My background blends technical troubleshooting, instructional design, and digital media production; I build support content, train teammates, and engage communities to improve adoption and satisfaction. I bring a proactive, solutions-driven mindset and strong written and verbal communication to help teams scale excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Client Success Specialist

Spectora

Sep 2021 - May 2022 (8 months)

Supported a portfolio of 6,000+ users, managing 200+ weekly support inquiries through email, phone, and live chat while creating help articles and tutorial videos to improve self-service and retention.

Help Scout Customer Success Troubleshooting Community Management Loom CRM

STEM Robotics Teacher

Knob Noster School District

Aug 2019 - Aug 2021 (2 years)

Designed and delivered K–5 STEM robotics curriculum, managed virtual and in-person instruction, and maintained Google Classroom for assessments and student feedback.

Curriculum Design STEM Education Google Classroom Classroom Management Assessments

Social Media Manager

Mind & Energy School

Aug 2018 - Dec 2020 (2 years 4 months)

Managed social media, created marketing and educational video content, and handled customer support and scheduling to increase client engagement and visibility.

Social Media Management Hootsuite Buffer Tailwind Content Creation Canva Video Editing Customer Support Scheduling

Student Success Coach

Academy for Integrated Arts

Aug 2017 - May 2018 (9 months)

Provided one-on-one student interventions and emotional support, tracked academic and behavioral progress, and coordinated reintegration with educators and families.

Case Management Educational Support

Public Broadcast Affairs Sergeant

Missouri Army National Guard

Apr 2011 - Jan 2015 (3 years 9 months)

Produced and edited video content, managed media relations during crisis events, and delivered internal and public communications under high-pressure conditions.

Video Editing Media Relations Crisis Communications Interviewing Public Affairs Storytelling