Yvon Allard

Coordinate learner schedules, track progress in CRM, and deliver tailored IELTS/CELPIP preparation with written reports and learning plans to improve outcomes.

Supported English-education integration across multiple schools, coordinated multi-site schedules and events, and prepared program updates, roadmaps, and action logs to ensure delivery.

Coordinated daily staffing and scheduling across two sites, prepared weekly operational reports, maintained attendance and compliance records, and aligned store processes with regional leadership goals.

Established operational systems including hiring and payroll setup, authored SOPs and compliance documentation, and translated technical steps into actionable summaries for stakeholders during a contract expansion.

Managed financial reporting including payroll and cost controls, standardized documentation and compliance processes adopted regionally, and produced regular Excel and CRM reports resolving budget variances and audits.

Developed and implemented training programs, ensured policy compliance and HR documentation, coordinated district schedules and produced KPI and staffing reports to inform leadership decisions.

Managed high-volume scheduling and payroll, produced shift reports and forecasts to support staffing decisions, and led service recovery during peak periods.

Completed a 240-hour TEFL certification focusing on teaching English to speakers of other languages.

Completed Practical Nursing (RPN) studies with coursework in healthcare foundations, patient care principles, and interprofessional communication.

Bachelor of Fine Arts in Ballet performance with a minor in English and coursework in grant writing and proposal development.