Miriam Loffredo
@miriamloffredo
I drive luxury sales and client retention, turning inbound leads into measurable revenue growth.
SpainWhat I'm looking for
I’m a commercially driven professional with 10+ years of experience managing high-value international clients across luxury retail, hospitality, and consulting. My focus is driving revenue growth, client retention, and long-term account development through consultative selling and clear client lifecycle management.
In sales roles at Tiffany & Co. and Gucci, I consistently exceeded monthly sales KPIs and delivered personalised, high-touch experiences for international clientele. I managed a 500+ client portfolio using Salesforce CRM and increased retention and repeat business through relationship-driven outreach.
As a Team Manager at Maison Valentino Garavani, I led and developed a team of 20 sales advisors and implemented CRM and clienteling strategies that contributed to a 65% increase in store revenue. I also coordinated VIP appointments and exclusive events during Paris and Milan Fashion Weeks, strengthening premium client journeys.
More recently, I’ve led guest relations operations at Jumeirah Hotel, maintaining a 98% customer satisfaction score while identifying revenue opportunities through bookings optimisation using Opera PMS and SevenRooms. I’m now applying the same client-first mindset—end-to-end onboarding, lead qualification, and consistent follow-up—to support account activation and pipeline growth.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Daniele Pescara Consultancy
Jan 2026 - Apr 2026 (3 months)
Managed end-to-end onboarding for international clients, ensuring smooth account activation and high satisfaction. Qualified and nurtured inbound and outbound leads supporting pipeline growth across Italian and Swiss markets, managing 30+ active prospects.
Guest Relations Manager
Jumeirah Hotel
Dec 2024 - Dec 2025 (1 year)
Led front office and guest relations operations for a team of 40 staff members, maintaining a 98% customer satisfaction score. Handled high-value and VIP client requests and identified revenue opportunities through bookings optimization using Opera PMS and SevenRooms.
Senior Sales Advisor
Tiffany & Co.
Jun 2022 - Sep 2024 (2 years 3 months)
Exceeded monthly sales KPIs, consistently delivering results above target while managing a portfolio of 500+ high-value international clients via Salesforce. Increased client retention and repeat business through personalized outreach and identified upselling and cross-selling opportunities to grow revenue.
Team Manager
Maison Valentino Garavani
Jan 2020 - May 2022 (2 years 4 months)
Led and developed a team of 20 sales advisors and implemented CRM and clienteling strategies, contributing to a 65% increase in store revenue. Collaborated with marketing and customer service to enhance the client journey and coordinated VIP appointments and exclusive events during Paris and Milan Fashion Weeks.
Senior Sales Advisor
Gucci
Jan 2016 - Dec 2019 (3 years 11 months)
Managed private client appointments and luxury in-store events, achieving an average monthly sales quota attainment of 110%. Supported onboarding, training, and development of new team members while delivering personalized customer experiences for international clientele.
Education
Degrees, certifications, and relevant coursework
Istituto Nazareno
High School Diploma, Psychology and Communication
2008 - 2013
Grade: 90/100
Completed a High School Diploma in Psychology and Communication at Istituto Nazareno in Rome (2008–2013), earning a GPA of 90/100.
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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