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Liusca Karolina Perez Lopez

@liuscakarolinaperezl

Hotel sales professional at Hotel Santo Mauro: The Luxury Collection by Marriott, exceeding revenue quotas through M&E sales.

Spain

Message

At Hotel Santo Mauro: The Luxury Collection by Marriott, I manage the M&E sales funnel for corporate and social accounts, exceed quarterly revenue quotas through upselling and cross-selling, and negotiate contracts. I prepare budgets using Opera PMS and Marsha and work with hotel departments to deliver events.

Earlier, at NH Hotel Group, I managed pharmaceutical-segment accounts across multiple properties and coordinated a migration between Mercury CRM and SAP Business Suite. My experience also includes event coordination at NH Hesperia Madrid and purchasing at ZTE de Venezuela C.A.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager (M&E Sales & Service)

Current

Hotel Santo Mauro: The Luxury Collection by Marriott

Oct 2017 - Present (9 years)

Consistently exceed quarterly revenue quotas through upselling and cross-selling, manage the M&E sales funnel for high-end accounts, lead contract negotiations, and coordinate with operational departments to ensure flawless service execution.

Sales Upselling Cross Selling Contract Negotiation Opera PMS MARSHA Salesforce Competitive Benchmarking Financial Forecasting Event Management

Events and Banqueting Coordinator

NH Hesperia Madrid

Jan 2017 - Oct 2017 (9 months)

Met monthly revenue quotas for the events department, managed event enquiries through industry platforms, and coordinated corporate and sporting events with customized budgets.

Event Management Cvent Starcite Venue Budgeting Revenue Forecasting Account Management

Commercial NH Meeting Services (Cluster M&E Sales Agent)

NH Hotel Group

Apr 2016 - Jan 2017 (9 months)

Led commercial account management for the pharmaceutical segment in a multi-property environment, prepared budgets for corporate groups, and managed CRM and SAP systems.

Account Management CRM Mercury CRM SAP Business Suite Budgeting Event Planning Data Migration

Commercial Department Internship

Hotel Santo Mauro

Jun 2015 - Dec 2015 (6 months)

Collaborated in the organization, quotation, and execution of social and corporate events, providing personalized customer service throughout the event lifecycle.

Event Organization Customer Service Quotation Event Execution

Purchase Coordinator

ZTE de Venezuela C.A

Jul 2010 - Sep 2014 (4 years 2 months)

Spearheaded acquisition of materials and services for large-scale projects, managing budgets up to $1,000,000 and negotiating supply contracts with vendors.

Procurement Budget Management Contract Negotiation FOL Tutor Logistics