Simona Ferrara

Managed inbound and outbound sales for SMEs, developing targeted strategies to enhance market penetration in Italy. Utilized HubSpot for reporting and pipeline management, consistently achieving sales targets and expanding the client base through strategic prospecting and relationship-building.

Managed a network of over 300 doctors, improving their online presence and digital reputation. Developed strategic marketing initiatives to enhance visibility and client interaction, while handling complex client communications and objections.

Managed inbound calls and B2B sales for Apple, focusing on strategic up-selling and cross-selling. Built strong relationships with financial institutions and promoted core business goals through effective communication and collaboration.

Supervised client reception and ensured exceptional service quality. Trained new employees and monitored commercial performance through KPI analysis, optimizing store operations for promotional campaigns.

Oversaw order processing and customer support, ensuring seamless operations. Delivered exceptional retail sales and managed store opening and closing procedures with efficiency.

Managed guest reception and front desk operations, ensuring a seamless check-in and check-out experience. Provided comprehensive administrative support and maintained effective communication.

Managed participant reception and coordinated event logistics for medical conferences. Collaborated with security and event professionals to ensure seamless execution and provided on-site support.

Pursued an Advanced Master in Effective Marketing for Businesses, specializing in digital reputation management and strategic marketing initiatives within the healthcare sector.

Completed a diploma in Tourism Science, focusing on various aspects of tourism management and linguistic skills necessary for effective communication in the tourism industry.