Flexibility, mobility, challenges, team work
Mariano Marieschi
@marianomarieschi
Sales, Operations, and Customer Experience specialist. Hospitality and tech nerd and lover
ArgentinaWhat I'm looking for
Passionate and results-driven Sales Manager and Customer Experience Specialist with a proven track record in hospitality. With diverse roles in hotel operations, sales, and customer service, I bring a unique blend of skills in revenue management, customer relationships, and strategic business development. Skilled in leveraging technology to optimize sales, exceed targets, and enhance guest satisfaction. Committed to delivering exceptional service and building lasting client and guest relationships.
Experience
Sales Marketing Manager
Rent a Flat
Mar 2023 - Present (1 year 2 months)
Short-term rental company with over 250 properties in portfolio operating in 3 cities.
* Generated 35% increase in revenue and market expansion by leading marketing, sales, and customer experience efforts.
* Build and manage a team of 6 people. Design the Reservations and Service Center.
* Increased efficiency and profitability by implementing innovative tech solutions and streamlining operational
Head of Customer Experience
The Crunch / Growker
Nov 2021 - Dec 2022 (1 year 1 month)
AI-specialized SaaS platform seeking to enhance sales on marketplaces
* Improved customer satisfaction and loyalty by 20% in only 2 months by utilizing data analysis to develop targeted retention strategies and leading cross-functional teams to deliver exceptional CX.
* Streamlined operations and increased efficiency by 60% with Notion for onboarding manuals, Hubspot for daily ops
Tech stack
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