Irshad Kuttiyassan
@irshadkuttiyassan
Customer-focused sales and client advisory professional driving revenue and loyalty.
SpainWhat I'm looking for
I am a sales and customer experience professional with over five years in high-end hospitality and service environments, focused on consultative selling and relationship building.
I have generated consistent revenue—including €35,000+ monthly through consultative upselling—while handling high-value and international clients, negotiating, and resolving complex issues to drive repeat business.
My experience includes supervising front office operations at luxury hotels, training teams to maintain brand standards, coordinating VIP arrivals, and managing reservations, invoicing, and rate adjustments based on occupancy.
I hold an MBA and combine customer retention strategies with practical technical skills in CRM/PMS systems, Opera, Canva, Lightroom and Microsoft Office to deliver tailored guest experiences and measurable results.
Experience
Work history, roles, and key accomplishments
Front Desk Supervisor
Hyatt Regency Malta
Dec 2024 - Nov 2025 (11 months)
Supervised daily front office operations at a high-volume luxury hotel, led and trained front desk teams, and managed escalated guest issues to improve service recovery and guest loyalty.
Front Desk Executive
The Westin Dragonara Resort
Oct 2023 - Nov 2024 (1 year 1 month)
Generated €35,000+ monthly revenue through consultative upselling and personalized services while building trust-based relationships with international high-value clients to drive repeat business.
Front Desk & Reservations
Hotel Argento
Aug 2021 - Oct 2023 (2 years 2 months)
Managed room allocations, rate adjustments, and served as primary contact for guest inquiries, processing invoices and booking modifications to ensure smooth guest experiences.
Marketing Intern
Dynasty International Ltd.
Aug 2020 - Aug 2021 (1 year)
Supported on-site promotions and customer engagement initiatives, assisted with advertising and created promotional materials using Canva to boost brand visibility.
Education
Degrees, certifications, and relevant coursework
LCLondon School of Commerce
Master in Business Administration, Business Administration
2017 - 2019
Completed a Master in Business Administration (awarded by Anglia Ruskin University) focusing on business administration and management principles.
MUMangalore University
Bachelor in Business Administration, Business Administration
2015 - 2017
Completed a Bachelor in Business Administration covering core business disciplines and foundational management skills.
Availability
Location
SpainAuthorized to work in
Job categories
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