Open to opportunities

Alvise Cappellotto

@alvisecappellotto

Message

Luxury front office professional driving VIP experiences, revenue growth, and personalized guest journeys.

Spain

Message

What I'm looking for

I seek a guest-facing role in luxury hospitality where I can deliver personalized VIP experiences, drive revenue through upselling, and collaborate with F&B and concierge teams in a standards-driven environment.

I am a luxury hospitality professional with progressive experience in 5-star and Luxury Collection properties, specializing in front desk operations, VIP and Super VIP guest management, concierge services, and revenue optimization. I have a proven track record of driving Rooms and F&B revenue through proactive upselling and high-value guest engagement while maintaining Forbes and Marriott brand standards.

My background includes managing dedicated receptions for high-spend clientele, executing VIP check-ins and bespoke experiences, and coordinating closely with concierge and F&B teams to maximize on-property spending. Recognized as Top Rooms Seller and Top Fine Dining Seller, I combine detailed guest profiling, service recovery expertise, and operational knowledge of PMS Opera, SAP, Medallia, and EMPOWER GXP to deliver exceptional guest journeys.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent

Current

Hotel Santo Mauro, Luxury Collection

Jan 2026 - Present (2 months)

Manage luxury front desk operations delivering personalized service to VIP and high-profile international clientele, handling upgrades and service recovery while coordinating with Concierge and F&B teams to maximize on-property revenue.

Luxury Front Desk Concierge Services Upselling Service Recovery

Front Desk Retreats Agent

JW Marriott Venice Resort & Spa

Jan 2023 - Nov 2025 (2 years 10 months)

Managed dedicated reception for luxury retreat segments and high-spend clientele, delivering bespoke concierge services and VIP check-ins that contributed to Rooms and F&B revenue via strategic cross-selling.

Concierge Services Upselling Bespoke Experiences Service Recovery

Guest Relations Agent

JW Marriott Venice Resort & Spa

Jan 2022 - Dec 2022 (11 months)

Built long-term relationships with VIP and repeat guests to increase loyalty and retention, managed Medallia feedback and led service recovery initiatives ensuring Forbes-aligned luxury standards.

Guest Relations VIP Management Service Recovery Forbes Standards Communication