Luca Abbruzzese
@lucaabbruzzese
I grow strategic B2B accounts through retention, upselling, and data-driven customer experience improvements.
SpainWhat I'm looking for
At Spotahome, I manage 40+ strategic B2B partnerships across Europe, including the company’s top two accounts. I scaled portfolio revenue by more than 1100% from 2018 to 2025 through account growth, retention, and upselling strategies while maintaining a 72% KAM acceptance rate in Q1 2026.
I work across the full customer lifecycle, from prospecting and onboarding to payment monitoring, churn reactivation, escalations, and platform improvements with Product, Engineering, and Operations teams. Earlier, I managed bookings for Italy and Spain at Spotahome and supported hotel and B2B partnership deals at Travelbird.
Experience
Work history, roles, and key accomplishments
Managed strategic partnerships with 40+ B2B accounts, including the top two accounts, and scaled portfolio revenue by over 1100% through account growth, retention, and upselling strategies. Maintained the highest KAM acceptance rate (72%) in Q1 2026 and collaborated with cross-functional teams to drive platform improvements.
Education
Degrees, certifications, and relevant coursework
24Ore Business School
Post-Graduate Diploma, Tourism Management
2015 - 2015
Post-Graduate Diploma in Tourism Management from 24Ore Business School in Rome, Italy.
University of Pavia
Post-Graduate Degree, African and Asian Studies
2012 - 2015
Post-Graduate Degree in African and Asian Studies from the University of Pavia.
University of Urbino
Bachelor's Degree, Foreign Languages and Culture
2008 - 2011
Bachelor's Degree in Foreign Languages and Culture from the University of Urbino.
Zhejiang University Language Center
Chinese Language
One semester Chinese Language Class Student at Zhejiang University Language Center, Hangzhou, China.
National Taipei University of Education
Chinese Language
One year Chinese Language Class Student at National Taipei University of Education, Taipei, Taiwan.
AIL Madrid
Spanish Language
One semester Spanish Language Class Student at AIL, Madrid, Spain.
Dalarna University
Erasmus Exchange Student at Dalarna University, Falun, Sweden.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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