Open to opportunities

Miracle Chinwendu Jesuit

@miraclechinwendujesu

Message

Operations Specialist focused on client onboarding, CRM accuracy, and customer-first support systems.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own client onboarding and support operations, build clear SOPs and workflows, and keep CRM and communication accurate—so founders can scale with efficient, customer-first systems.

I’m a Founder Operations Specialist and Client Onboarding & Customer Support professional with 2+ years of experience helping founders build organized systems that improve client experience and daily operations. I specialize in creating seamless onboarding processes, coordinating workflows, and keeping communication proactive and clear.

I bring order to fast-moving businesses by managing calendars, inboxes, executive priorities, and CRM records. I also document SOPs and workflows so teams can scale without losing quality, context, or speed.

In past roles, I managed executive calendars and operational documentation, streamlining administrative workflows to improve team productivity by 15%. I also handled customer communication across digital channels, analyzing 200+ survey responses and improving reporting workflows, contributing to a 20% increase in product adoption.

I enjoy building systems that make every step—from welcome to follow-up—smooth and measurable. Whether it’s onboarding workflow design, executive email management, or CRM dashboards, I aim to deliver timely, customer-first support with attention to detail.

Experience

Work history, roles, and key accomplishments

Operations & Customer Support Specialist

Kenud Consultants

Jan 2024 - Aug 2025 (1 year 7 months)

Managed customer and executive communications via email, phone, and live chat, resolving inquiries and coordinating schedules and workflows. Maintained client records and operational documentation to ensure accuracy and consistency.

Customer Support Inbox Management Calendar Management Documentation Workflow Coordination Client Records CRM Administration

Executive Assistant

Mr. Ferguson

Mar 2021 - Dec 2023 (2 years 9 months)

Managed executive calendars and coordinated meetings, travel, schedules, and logistics to support daily operations. Streamlined administrative workflows and maintained documentation and operational reporting.

Calendar Management Meeting Coordination Travel Coordination Documentation Operational Reports Workflow Optimization Executive Support

Founder Operations Specialist

Miracle

Founder focused on client onboarding, customer support, and building organized operational systems. Designs onboarding workflows and supports founders with CRM administration, SOP documentation, and communication processes to improve daily operations.