ADEOLA BALOGUN

I am a proactive and flexible customer support professional with extensive hands-on experience in delivering exceptional service through various channels, including phone, chat, and email. My commitment to empathy-driven communication allows me to effectively resolve issues and manage client needs in both office and remote work environments. Recently, I earned certifications in HubSpot Inbound and Customer Service from Alison, which have further enhanced my skills in providing excellent customer experiences.

In my current role as a Customer Support Specialist at Etameko Cc Travel & Tours Ltd, I assist customers with product and service inquiries, troubleshoot issues, and ensure satisfaction through diligent follow-ups and documentation of feedback. My previous experience as an NYSC Intern involved advising clients on travel destinations, handling payments, and resolving disruptions, which honed my problem-solving and critical thinking abilities. I thrive in remote work settings and am adaptable to flexible schedules, making me a strong team player and a fast learner.