ADEOLA BALOGUN
@adeolabalogun
Customer Support & Operations Specialist | CRM Expert | SLA & KPI Optimization | Remote-Ready
NigeriaWhat I'm looking for
Data-driven Customer Support and Operations Specialist with over three years of experience delivering efficient, high-quality service in fast-paced environments. Proven expertise in CRM platforms such as HubSpot, Zendesk, and Zoho, with a strong track record of improving response times, resolving escalations, and optimizing operational workflows. Skilled in SLA monitoring, KPI tracking, and data analysis using Excel and Google Sheets. Passionate about supporting global teams and driving efficiency in remote-first organizations.
📊 Key Achievements
• Improved customer response time by 25% using HubSpot CRM.
• Resolved 98% of escalations within the same business day.
• Reduced delivery turnaround time by 15% through process optimization.
• Increased customer satisfaction to 95%.
• Managed 100+ daily deliveries ensuring seamless service.
• Spearheaded a logistics initiative that saved 25% in operational costs.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Etameko Cc Travel & Tours Ltd
Jan 2024 - Present (2 years 5 months)
Assisted customers with product and service inquiries across phone, chat, and email. Troubleshooted issues, scheduled service appointments, and documented feedback for the internal team.
NYSC Intern
Etameko Cc Travel & Tours Ltd
Nov 2022 - Oct 2023 (11 months)
Advised clients on travel destinations, cultural customs, and bookings. Handled travel payments, complaints, and refunds, resolving travel disruptions with customer-first solutions.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
B.Sc. (Ed) Sport Science, Sport Science
Completed a Bachelor of Science in Sport Science, achieving a Second Class Upper division. This program provided a comprehensive understanding of sports-related disciplines.
Greenland Academy School
West African Certificate Examination, General Studies
Successfully completed the West African Certificate Examination. This certification signifies the completion of secondary education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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