kayode omitowoju
@kayodeomitowoju
I improve client support operations through clear communication, reliable delivery, and streamlined workflows.
NigeriaWhat I'm looking for
I've supported 40+ clients annually as an independent Operations & Client Project Lead, achieving 85% client retention and 98% on-time delivery under tight turnaround conditions.
In agribusiness operations, I coordinate internal teams and external partners, resolve real-time logistical and administrative issues, and maintain accurate records across digital platforms. I also manage multi-channel digital communication and remove workflow bottlenecks to improve handoffs and user experience.
Previously, I combined junior data analysis with field operations in the NGO sector, validating operational data, tracking compliance, and translating field issues into actionable insights for senior stakeholders. I'm ready to bring empathetic, accurate support and strong ownership to a fast-moving team.
Experience
Work history, roles, and key accomplishments
Operations & Administration Specialist
Agribusiness Sector
Jan 2024 - Present (2 years 7 months)
Serve as primary coordination point for internal teams and external partners, resolving operational and logistical issues in real time. Own multi-channel digital communication and maintain accurate records across digital platforms.
Junior Data Analyst & Field Operations Specialist
NGO Sector
Oct 2022 - Dec 2023 (1 year 2 months)
Managed outbound stakeholder communications and relationship management with local operators and third-party partners. Translated complex field issues into actionable insights and optimized data collection workflows.
Freelance Operations & Client Project Lead
Independent
Jan 2017 - Dec 2022 (5 years 11 months)
Onboarded and supported 40+ clients annually, guiding them through intake processes and providing ongoing support. Delivered calm de-escalation and issue resolution under high-pressure conditions, maintaining a 98% on-time delivery record.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Science, Economics
2012 - 2017
Bachelor of Science in Economics from Babcock University, completed from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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