Full-time, remote-first role in Admin/Operations or adjacent (Coordination, RevOps) where I can bring structure and efficiency to a growing team. I value a healthy, respectful culture, proper benefits (health insurance, paid leave), and real opportunities to grow within the company long-term.
Looking for a job
Ella Okoh
@ellaokoh
Remote Admin & Ops Professional based in Abuja, Nigeria | 2+ yrs supporting a US (Ohio) team | Reliable, detail-driven, open to global roles.
NigeriaWhat I'm looking for
I am an experienced remote admin assistant, that has worked in multiple I'm an Administrative & Operations Specialist based in Abuja, Nigeria, with 5+ years of experience helping distributed teams across the U.S. run more efficiently. I currently support a CRM and automation agency in Ohio, managing operational workflows and systems (GoHighLevel CRM) across 50+ client accounts — coordinating onboarding, tracking milestones and deliverables, and keeping leadership updated through clear, consistent reporting.
What I enjoy most is taking a messy or undefined process and bringing structure to it. In past roles, I've redesigned onboarding workflows that cut drop-offs by 30%, and rebuilt tracking and reporting systems that reduced service disruptions by 70%. I'm the person who notices where things are falling through the cracks and builds the checklist, SOP, or tracker that fixes it for good.
My background spans admin support, CRM and data management, cross-functional coordination, and process documentation — skills that translate well into Operations Coordinator, Business Operations, or RevOps roles. I'm currently deepening my analytical skills through a Google Data Analytics certification, since I want to bring more data-backed decision-making into how I structure operations.
I'm reliable, detail-driven, and thrive in fast-paced remote environments. I'm looking for a full-time role where I can keep building the systems that let teams move faster and work smoother.
Experience
Work history, roles, and key accomplishments
GM
Current
Administrative/Operations Specialist
Geek Marketing
Sep 2024 - Present (1 year 10 months)
Managed operational workflows and CRM systems for 50+ client accounts, ensuring data accuracy and consistent reporting. Coordinated onboarding across teams, built SOPs and templates, and automated follow-ups to reduce onboarding drop-offs by 30%.
BG
Operations Coordinator
Bond Financial Group
Sep 2023 - Sep 2024 (1 year)
Coordinated scheduling, documentation, and communications across leadership, agents, and insurance carriers while maintaining confidential compliance and operational records. Tracked policy renewals, licensing, and client follow-ups using spreadsheet-based reporting and served as the primary point of contact for issue resolution.
CL
Operations & Administrative Coordinator
ClutchWhip
Feb 2022 - Sep 2023 (1 year 7 months)
Maintained operational dashboards, expense reports, and maintenance schedules to support daily operations. Built workflow documentation and operational checklists, reducing service disruptions by 70%, and coordinated communications with customers, vendors, partners, and investors while maintaining accurate documentation.
CL
Operations Manager
Cints Global Limited
Jan 2021 - Jan 2022 (1 year)
Designed an in-house employee onboarding process to cut onboarding costs by 40% and created a staff handbook with standardized HR documentation. Ensured 100% accuracy in monthly financial reporting by overseeing budgeting, staff payments, and account reconciliation, and managed client files for insurance submissions/renewals supporting compliance and client retention.
Education
Degrees, certifications, and relevant coursework
GO
Course, Data Analytics
In view: Google Data Analytics course focused on data analytics skills.
EN
EntryLevel
Credential, Data Analytics
Earned a Data Analyst credential from EntryLevel (issued Sep 2023).
University of London
Course, Brand Management
Completed the University of London course Brand Management: Aligning Business, Brand and Behaviour (issued Jul 2021).
GG
Google Digital Garage
Course, Digital Marketing
Completed Fundamentals of digital marketing (issued Jul 2019) via Google Digital Garage.
Covenant University
Bachelor of Science, Mass Communication/Media Studies
Grade: 2:1
Activities and societies: News Editor for Student Newspaper
Earned a BSc in Mass Communication/Media Studies from Covenant University, covering Sep 2009 through Jun 2013.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Portfolio
ellaokoh.my.canva.site/portfolioSocial media
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