Mistura Ayomide
@misturaayomide
Operations and administrative professional driving efficient processes.
NigeriaWhat I'm looking for
I am an operations and administrative professional with hands-on experience supporting organizational systems, data tracking, and cross-team workflows in remote and fast-paced environments. I have a proven track record improving processes, maintaining accurate CRM records, and achieving high first-contact resolution in customer support roles.
My background spans executive support, HR assistance, and operations coordination across fintech, education, and logistics contexts. I leverage Google Workspace, Asana, CRM systems, AI tools, and strong documentation practices to streamline workflows and deliver measurable improvements for mission-driven teams.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Moniepoint
Sep 2025 - Present (6 months)
Resolved customer inquiries via phone, email, and chat with ~95% first-contact resolution while maintaining accurate CRM records and escalating complex issues to improve processes.
Executive Assistant
Laudable Express Limited
Mar 2024 - Aug 2025 (1 year 5 months)
Provided operational and administrative support across HR, Operations, Marketing, and Customer Service; coordinated meetings, managed executive calendars, and supported recruitment and onboarding.
Administrative Assistant
Great Omega College
Jan 2022 - Dec 2023 (1 year 11 months)
Organized records, supported data tracking, and collaborated with staff to improve workflows and student support processes.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Mass Communication
Pursuing a Bachelor of Science in Mass Communication; coursework and studies in progress.
Federal Polytechnic Offa
Higher National Diploma, Mass Communication
Completed a Higher National Diploma in Mass Communication with practical and theoretical training in media and communications.
Kwara State Polytechnic
National Diploma, Mass Communication
Completed a National Diploma in Mass Communication covering foundational topics in media, reporting, and communication studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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