Open to opportunities

Edidiong Udofot

@edidiongudofot

CRM & Operations Support Specialist focused on customer issue resolution, administrative precision, and multi-region operational coordination.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can run day-to-day operations, manage CRM workflows, and deliver excellent customer support—using clear communication, strong records/reporting, and problem-solving to improve service delivery and team efficiency.

I’m an Administrative Support, Customer Support, and CRM & Technical Support professional with a strong foundation in operational coordination, customer issue resolution, and records management. Through my supervisory role on the MTN MoMo mobile money project at Dempreneur Konsult & Investment Ltd, I managed daily operations, resolved customer and agent issues, and coordinated teams across multiple regions to keep work moving and results on track.

I’m HubSpot-certified in Sales and Service Hub, and I bring hands-on experience across CRM platforms including Zendesk, Freshdesk, and Intercom, supported by Google Workspace and Microsoft Office Suite. I’m known for organisational strength, attention to detail, clear communication, and problem-solving—used to maintain operational databases, prepare reports, track KPIs, and improve service delivery through better coordination and process improvement.

Experience

Work history, roles, and key accomplishments

TDR Supervisor - Admin & Support

Dempreneur Konsult & Investment Ltd

Jan 2021 - Jan 2025 (4 years)

Supervised Trade Development Representatives across multiple regions to meet operational targets and KPIs. Managed operational databases, reporting, stakeholder issue resolution, recruitment/onboarding support, and documentation to improve service delivery.

Operational Coordination Team Coordination KPI Reporting CRM Support Records Management Data Entry Process Improvement

English Language Teacher (NYSC)

Federal Science and Technical College

Jan 2019 - Jan 2020 (1 year)

Planned and delivered structured lessons while maintaining student records and academic documentation. Coordinated classroom schedules and supported administrative reporting and school documentation tasks.

Lesson planning Student Records Management Schedule Coordination Communication Documentation

Front Desk Officer - Events Support

Pearls Events

Jan 2018 - Jan 2019 (1 year)

Provided front-desk customer service as first point of contact, managing scheduling, correspondence, and client communications. Produced reports and invoices, maintained confidential filing systems, and supported event coordination and logistics.