Chioma Igboaso
@chiomaigboaso
IT & Operations professional optimizing workflows, automation, and executive support for strategic decision-making.
What I'm looking for
I am an IT & Operations Officer with 3+ years of experience supporting executive teams, coordinating cross-team projects, and implementing workflow automations that reduce manual effort and improve reporting. I have a proven record of managing confidential information, maintaining CRM accuracy, and improving scheduling and task follow-up through tools like Monday.com, Zapier, Slack, Google Workspace, and Asana.
I design and implement process improvements and SOPs, track operational and financial metrics for leadership, and prepare clear summaries and reports to enable timely decisions. I bring strong attention to detail, professional discretion handling sensitive communications, and a continuous-improvement mindset focused on efficiency and reliable execution.
Experience
Work history, roles, and key accomplishments
Operations & Executive Support
Pulse Digital
Feb 2024 - Dec 2025 (1 year 10 months)
Managed executive calendars and inboxes, reducing scheduling conflicts by 35% and ensuring critical deadlines were met; implemented Monday.com and Zapier automations that cut manual follow-ups by 25% and improved cross-team reporting for leadership.
Administrative / CRM Support
Digital Support Community
Jan 2023 - Jan 2024 (1 year)
Maintained CRM data integrity and contact records, coordinated meetings and cross-team communication, and prepared executive summaries and reports to support decision-making.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Education Management and Policy
Completed a Bachelor of Science in Education Management and Policy at Nnamdi Azikiwe University, focusing on education administration and policy frameworks.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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