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bolaji foluso

@bolajifoluso

Sales Operations Executive at ISN Medical managing end-to-end sales workflows, with 98% accuracy across records and reports.

Nigeria

Message

At ISN Medical, I manage end-to-end sales operations workflows, including order processing, pipeline tracking, pricing documentation, and financial reconciliation. I maintain 98% accuracy across records and reports.

At KASAR Stays, I supported more than 150 agency clients across email, phone, and live chat, maintaining 92%+ CSAT. I also implemented issue-tracking workflows that reduced average resolution time by 15%.

At OBC Consulting, I managed client accounts, onboarding, and success planning, while maintaining CRM records and developing process documentation. At First Bank PLC, I supported digital products and customer engagement, contributing to a 12% increase in digital product adoption.

As a freelance Operations and Executive Support Consultant, I design workflow automations using Zapier, Make, and AI tools. These systems reduced manual processes by 20%, and I also support clients with CRM pipelines, executive materials, and confidential records.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Executive

Current

ISN Medical

Nov 2025 - Present (11 months)

Owns end-to-end sales operations workflows including order processing, pipeline tracking, and financial reconciliation with 98% accuracy. Coordinates with logistics, prepares executive reports, and implements workflow automation to improve efficiency.

Sales Operations Pipeline Management Order Processing Financial Reconciliations Logistics Coordination Executive Reporting Workflow Automation Data Accuracy SLA Management Confidentiality

Current

Freelance Operations and Executive Support Consultant

Current

Various Clients

Jan 2018 - Present (8 years 9 months)

Delivered end-to-end operations, executive assistance, and customer success support for clients across multiple industries. Designed workflow automation systems that reduced manual processes by 20% and managed CRM pipelines.

Operations Management Executive Support Workflow Automation CRM Management Reporting Proposal Writing Confidentiality Time Management

Customer Support Specialist

KASAR Stays

Mar 2024 - Oct 2025 (1 year 7 months)

Delivered multi-channel customer support for 150+ agency clients, achieving 92%+ CSAT and reducing resolution time by 15%. Managed CRM records and coordinated client onboarding workflows.

Customer Support Multichannel Communication CRM Management CSAT Improvement Issue Tracking Client Onboarding Communication Skills Time Management

Client Success Specialist

OBC Consulting

Jan 2022 - Feb 2024 (2 years 1 month)

Managed client accounts across digital channels, driving retention and satisfaction through proactive engagement. Conducted onboarding sessions, handled escalations, and identified upsell opportunities.

Client Success Account Management Onboarding Escalation Handling CRM Management Upselling Process documentation SOP Development

Digital Product Service Executive

First Bank PLC

Jan 2019 - Dec 2021 (2 years 11 months)

Provided digital product support and customer engagement, driving a 12% increase in digital product adoption. Handled high-volume customer interactions and developed training materials that improved workflow efficiency by 8%.

Digital Banking Customer Support Onboarding Documentation Training CSAT Data Analysis Process Improvement