MIKESPICE MIKE

Verified dispatch records and conducted internal audits at BIDCO and Cleanshelf Wendani, achieving 98% inventory accuracy and reducing product loss through strengthened process compliance.

Provided remote administrative support to international clients, managing schedules, emails, reports, and project coordination, improving delivery timelines by 30%.

Reviewed 150+ books and edited 100+ submissions, mentored junior reviewers, and improved editorial turnaround by 20%.

Provided POS operations, merchandising, and customer service serving 50+ customers daily while maintaining accurate cash reconciliation and supporting stock audits.

Handled 70+ daily omnichannel customer inquiries, resolved complex cases while maintaining QA and regulatory compliance to meet service level targets.

Managed high-volume support queues, improved documentation and follow-up processes, and ensured adherence to SLAs to enhance customer experience.

Promoted financial products, managed client outreach, and supported account onboarding and proposal preparation to drive customer acquisition.

Inspected goods, recorded non-conformances, supported stock counts, and assisted supervisors in producing quality reports to improve inspection accuracy.

Processed invoices, received materials, conducted stock coding and stock takes, and ensured goods met specifications to support county supply operations.

Managed shelf stocking, inventory rotation, and customer assistance while supporting seasonal promotions and stock audits.

Delivered customer support solutions to small businesses, achieving a 95% resolution rate and enhancing customer loyalty programs.

Assisted front-desk operations, reservations, and guest services to maintain high levels of guest satisfaction.

Completed a Certificate program covering finance and economics topics.

Completed a Bachelor of Purchasing & Supplies Management program focused on procurement and supply chain principles.

Completed a short Certificate program in Computer Science & IT between January and June 2018.

Completed the Kenya Certificate of Secondary Education (KCSE) secondary school qualification.