Faustine Mwakira

I am a dynamic and results-driven professional with a strong background in customer service, procurement, and virtual assistance. My expertise lies in optimizing customer experiences through exceptional communication, problem-solving, and decision-making skills. I have been recognized for exceeding expectations in service delivery, coaching, and quality assurance within fast-paced environments. My passion for enhancing customer satisfaction and operational efficiency drives my professional journey.

In my current role as a Customer Support Specialist at TalentPop, I address customer inquiries across various platforms, ensuring timely and accurate solutions. I have successfully resolved technical challenges and service complaints, building positive relationships with customers. Previously, as a Quality Analyst at Majorel Kenya—ByteDance, I conducted assessments to enhance agent performance and facilitated training sessions for new hires, contributing to team improvement and service quality.

Throughout my career, I have consistently exceeded performance benchmarks in service delivery and customer satisfaction. My achievements include being elevated to frontline safety and high-priority teams at Majorel Kenya for outstanding customer service. I am committed to leveraging my skills and experiences to continue making a positive impact in customer support and operational excellence.