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Elizabeth Mati

@elizabethmati

Customer care professional delivering exceptional support, process improvement and team mentorship.

Kenya
Message

What I'm looking for

I’m seeking a customer-focused role where I can improve satisfaction, mentor teams, solve complex issues, and contribute to operational growth.

I am a customer care professional with progressive experience across e-commerce, fintech and B2B services, consistently improving satisfaction and reducing complaints. I have a track record of mentorship, strong communication, and measurable impact on customer metrics and sales.

I excel at troubleshooting, complaint resolution, outreach and building lasting customer relationships, and I bring hands‑on experience in supervision, procurement and frontline sales to support operational excellence and customer-centric growth.

Experience

Work history, roles, and key accomplishments

CH
Current

Customer Care Agent

ChapaCopy

Jan 2024 - Present (1 year 9 months)

Respond customer queries and resolve complaints while troubleshooting technical issues, improving customer satisfaction scores and reducing complaint rates; elected employee council representative.

MI

Customer Care Agent

Maghic Investment

Jan 2022 - Jul 2022 (6 months)

Managed inbound calls, supplier engagement and outreach, educated suppliers on compliance requirements and supported team members; contributed to a 50% sales increase.

Education

Degrees, certifications, and relevant coursework

GK

Generation Kenya

Professional Training Certificate, Digital Customer Service

2020 - 2020

Completed a professional training program in digital customer service.

JS

Jubilee Computer School

Certificate, Computer Applications

2016 - 2016

Grade: C

Completed a computer packages course covering common office software and computer skills.

KM

Kenya Institute of Management

Diploma, Procurement and Logistics

2018 -

Diploma in Procurement and Logistics from Kenya Institute of Management.

GS

Gathambi High School

Kenya Certificate of Secondary Education, General Secondary Education

2012 - 2015

Grade: C-

Completed secondary education and obtained the Kenya Certificate of Secondary Education.

Tech stack

Software and tools used professionally

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Elizabeth Mati - Customer Care Agent - ChapaCopy | Himalayas