Michael Asia
@michaelasia
Customer support professional skilled in service, QA, and inventory management.
KenyaWhat I'm looking for
I am a customer support and operations professional with hands-on experience across customer service, quality assurance, and store-keeping roles. I have worked directly with customers via phone, email, chat and social channels, resolving inquiries, handling returns and escalating complex issues when needed.
In quality assurance and data annotation roles, I performed video annotation, data collection and classification, and logged interactions and recurring issues into CRM systems to inform product and service improvements. I also reported bugs and collaborated with cross-functional teams to resolve technical and process problems.
As a store keeper I managed stock records, performed periodic stock takes, reconciled orders, inspected goods for discrepancies, and handled receiving, shelving and dispatch duties following SOPs. I have experience maintaining accurate documentation including GRNs, STNs and bin cards.
I hold an undergraduate degree in Business Administration and vocational certifications including a diploma in Air Cargo and computer packages. I am organized, patient, emotionally intelligent, a strong communicator and a collaborative team player who is eager to learn and contribute to service excellence.
Experience
Work history, roles, and key accomplishments
Customer Support
Instatech
Jan 2022 - Jan 2025 (3 years)
Responded to customer inquiries across phone, email, chat and social media, resolved billing and order issues, and escalated complex cases, improving resolution consistency from 2022–2025.
Quality Assurance
Samasource Kenya Limited
Jan 2019 - Jan 2022 (3 years)
Performed data and video annotation, data collection and classification to support machine learning datasets and maintained QA standards from 2019 to 2022.
Customer Service
ICS Africa
Jan 2018 - Jan 2019 (1 year)
Provided front-line customer service and facilitation support, handling inquiries and assisting clients during 2018–2019.
Cashier / Customer Support
Betin Kenya
Jan 2018 - Dec 2018 (11 months)
Managed cashier duties and customer support interactions in 2018, processing transactions and addressing client queries.
Store Keeper
Tile And Carpet Centre Ltd.
Jan 2014 - Jan 2018 (4 years)
Managed warehouse stock control, performed periodic stock takes, maintained stock cards and handled dispatches and reconciliations from 2014–2018.
SGPress Minder Assistant
Standard Media Group
Jan 2012 - Jan 2014 (2 years)
Maintained printing machines, replenished printing rolls and coordinated deliveries while performing periodic counts of machine parts between 2012 and 2014.
Education
Degrees, certifications, and relevant coursework
Africa International University
Bachelor of Business Administration, Business Administration
2020 - 2023
Activities and societies: Computer packages training (Cosmic Info-Tech); Life skills - Kenya Youth Empowerment Project; Private sector Training and internship Program - Kenya Youth Empowerment Program
Undergraduate study in Business Administration at Africa International University from 2020 to 2023.
Nairobi Aviation College
Diploma in Air Cargo (Introductory), Air Cargo / Aviation
2013 - 2014
Completed a Diploma in Air Cargo (introductory) at Nairobi Aviation College in 2013–2014.
Butere Boys High School
Kenya Certificate of Secondary Education, General Secondary Education
2007 - 2010
Attended Butere Boys High School and obtained the Kenya Certificate of Secondary Education (KCSE) between 2007 and 2010.
Oserian Primary School
Kenya Certificate of Primary Education, Primary Education
2003 - 2006
Attended Oserian Primary School and obtained the Kenya Certificate of Primary Education (KCPE) in 2006.
Marenyo Primary School
Primary Education
1996 - 2003
Attended Marenyo Primary School from 1996 to 2003.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
