Mwango Okongi

Led a 10-member sales team to achieve monthly targets, resolved escalated client issues to improve retention, and ensured timely order delivery and daily sales reconciliation.

Managed customer support via email and administrative channels, scheduled appointments and meetings, and maintained accurate records of customer interactions and documentation.

Processed customer orders and maintained accurate transaction and inventory records, coordinated with logistics to ensure timely fulfillment and followed up on deliveries to ensure satisfaction.

Managed order fulfillment operations, ensured on-time delivery and accuracy, escalated complex delivery issues, and maintained detailed records of stock movement and service issues.

Maintained accurate inventory and customer records, updated system data to ensure transaction correctness, and collaborated with suppliers to resolve discrepancies and reduce service disruptions.

Delivered orders and direct customer service, built strong customer relationships to drive repeat business, and addressed and escalated customer concerns to maintain service reliability.

Completed a Virtual Assistant Programme in December 2024 covering remote administrative and customer support skills.

Completed a Bachelor of Procurement and Supply Chain Management from May 2014 to June 2018 focused on procurement and supply chain principles.

Completed a Diploma in Supply Chain Management from November 2011 to July 2013 focused on supply chain operations and inventory control.