Open to opportunities

vince amisi

@vinceamisi

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Customer service specialist and virtual assistant driving sales growth and exceptional remote support.

Kenya

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What I'm looking for

I seek remote or hybrid roles in customer support or virtual assistance where I can drive customer satisfaction, manage CRM workflows, and support sales growth in a collaborative, performance-driven team.

I am a results-driven Customer Service Specialist, Virtual Assistant, and Sales Representative with extensive experience delivering exceptional customer support and reliable remote administrative assistance.

I have a proven track record managing multi-channel support (email, chat, phone), CRM systems, and order processing, and I consistently meet performance targets in fast-paced environments.

My roles have included lead follow-ups, distributor and key account management, complaint resolution, and coordinating internal teams to improve service efficiency and customer retention.

I am tech-savvy, detail-oriented, and self-motivated, with strengths in clear communication, negotiation, and multitasking—ready to contribute to a remote or in-person team focused on customer satisfaction and sales growth.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

Human Proactive Consultant

Aug 2019 - Nov 2025 (6 years 3 months)

Provided sales and customer support through lead follow-ups, CRM updates, and order coordination, managing distributor and key account relationships to improve retention and service efficiency.

Customer Support CRM Management Account Management Lead Follow Up Conflict Resolution Sales Support Cross Functional Collaboration

Customer Service Representative

CCI Kenya

Feb 2017 - Jun 2019 (2 years 4 months)

Served as first point of contact handling high-volume inquiries, resolving complaints with empathetic communication, and supporting sales via upselling and cross-selling to meet performance targets.

Phone Support Email Support Complaint Resolution Upselling Cross Selling Contact Center Operations Performance Metrics

Customer Service Specialist

Road Way Rescue

Mar 2015 - Dec 2016 (1 year 9 months)

Managed multi-channel customer inquiries, processed orders/returns/refunds via Shopify and Gorgias, tracked shipments, and delivered timely issue resolution to improve satisfaction.

Shopify Gorgias Order Management Returns Shipment Tracking Technical Support

Administrative Intern

Nairobi City County

May 2014 - Aug 2014 (3 months)

Assisted clients with business license applications and managed email correspondence, data entry, scheduling, and administrative record keeping for the Decentralization Department.

Administrative Support Data Entry Scheduling Record keeping

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Diploma in Business Administration, Business Administration

2012 - 2014

Completed a Diploma in Business Administration at the Technical University of Kenya from 2012 to 2014, focusing on administrative and business management fundamentals.