Mike LaMothe

Managed global teams and collaborated closely with clients, resulting in a 35% increase in client service KPI efficiency, surpassing predefined objectives by conceptualizing and implementing impactful solutions. Forged a culture of empowerment through leadership and mentorship, fostering a self-reliant environment conducive to achievement of organizational goals. Formulated and authorized internal

Tactically directed a portfolio of diverse legal marketing initiatives, leveraging time management acumen and adept oversight of in-house and outsourced development teams. Pioneered efficient SDLC management strategies, consistently surpassing deadlines and surpassing business expectations, resulting in the early delivery of projects. Spearheaded development of client-centric solutions leveraging

Cultivated robust partnerships with a portfolio of 17 SFDC clients, actively identifying opportunities to deliver added value and foster long-term client success. Orchestrated seamless collaboration across cross-functional teams, including Sales and DevOps, to elevate client satisfaction, drive up - selling opportunities, and secure new business. Headed the conceptualization and implementation of

Fostered enduring client trust by offering strategic leadership on industry best practices, positioning myself as a trusted advisor to enterprise-level clients . Collaborated closely with clients to gain deep insights into their unique business challenges, culminating in the development and deployment of sophisticated IT solutions tailored for enterprise-level clients. Groomed and nurtured relatio

Organized internal digital transformation, driving a 37 % surge in SFDC user adoption within 12 months, enhancing business efficiency and productivity . Architected and shaped internal support processes, slashing manual data entry by 3 0 %, streamlining workflows and boosting team effectiveness . Resolved user application issues, pinpointed root causes, and employed streamlined solutions, leading

Conducted a comprehensive analysis of the existing SFDC implementation, deliver ed recommendations for enhancements to improve overall business operations . Directed security reviews to ensure data protection and user compliance with security policies . Served as the primary point of contact for internal stakeholders to troubleshoot technical issues, providing timely solutions to meet business nee

Initiated strong partnerships with business stakeholders, carefully customizing and maintaining SFDC for optimal alignment with business needs . Cr eated custom objects, fields, validation rules, workflows, and Process Builde r components , empowering efficient business operations . Seamlessly bridged SFDC with other enterprise applications and data sources, fostering cross-functional collaboratio