Melissa English

Developed detailed project plans and conducted kick-off meetings to align stakeholders. Led cross-functional teams of Salesforce developers, managed client expectations, and oversaw data migration and system integration. Proactively identified and addressed project risks, managed budgets, and documented lessons learned for continuous improvement.

Led the global implementation of Salesforce for Germany and Poland, optimizing sales processes and increasing efficiency. Developed a customized selling system for language tutoring, boosting revenue and enhancing customer engagement. Managed and collaborated with custom development teams in India to ensure successful project delivery.

Assisted with the customization and prioritization of NICE CX Organization’s Salesforce platform to align with business needs. Led a cross-functional team of 15 consultants, ensuring project milestones were met on time and within scope. Collaborated with stakeholders to gather requirements, translate them into roadmaps, and oversee solution implementation.

Led cross-functional teams, increasing overall project efficiency by 20%. Developed and implemented project plans, timelines, and budget forecasts, ensuring on-time and within-budget delivery. Facilitated daily stand-up meetings and sprint planning sessions, fostering collaboration and improving client satisfaction.

Developed project plans for mandatory learning initiatives and collaborated with content creation teams to review modules. Formulated solutions to project risks and issues, ensuring quality and timeline goals were met. Assisted Merck in selecting and implementing a new LMS system and processes for handling system decisions with acquired companies.

Managed learning programs within preset budgets, utilizing spreadsheets and reports to monitor progress and productivity. Designed and supervised the creation of digital university courses, ensuring the execution of Jira and leading content production meetings. Implemented projects using both waterfall and agile methodologies, mitigating risks and ensuring federal compliance.

Spearheaded the development of PMO strategies and oversaw all Salesforce projects and CPQ implementations for manufacturing clients. Supervised a team of twenty consultants, managed vendor relationships, and drafted Statements of Work. Collaborated with clients to transition legacy solutions to new Salesforce platforms, specializing in Health Cloud and AI/Machine Learning implementations.

Managed remote and travel operations for Salesforce Programs, designing and implementing Q2 initiatives. Led all scrum ceremonies for a team of thirty consultants, successfully replacing a legacy insurance system for farmer loans. Facilitated requirements development, managed vendor relationships, and ensured adherence to quality standards for project deliverables.

Spearheaded the digital transformation of Orlando Health, integrating essential healthcare systems and implementing SFDC. Managed vendors effectively, reviewed budgets, and proactively devised strategies to prevent roadblocks. Provided regular project updates to stakeholders, developed construction schedules, and evaluated current project management processes.

Established team objectives and roles, developing project plans with defined timelines and managing workflow. Conducted comprehensive analysis of project management processes, coaching teams on risk mitigation strategies. Implemented SFDC Sales Cloud and Commerce Cloud, utilized UX design principles, and integrated AI/machine learning technologies.

Led project management activities and served as a Manufacturing Subject Matter Expert, implementing and updating SFDC platforms. Generated innovative solutions to complex project management issues, ensuring delivery within budget and time constraints. Monitored team performance and provided feedback, implementing projects using both waterfall and agile methodologies.

Built alliances with value-added resellers and international partners across Latin America. Responsible for providing educational solutions to Fortune 100, private, and government entities, focusing on multimedia and innovative learning solutions. Managed international alignment and revenue goals for the Latin America region.

Designed and implemented learning environments for SAP, CRM, and ERP solutions in 32 languages for Fortune 100 clients. Worked on 100 implementation projects across various industries, including Pharmaceuticals, Finance, Retail, and Government. Custom-designed learning strategies, implemented applications, and provided training to support global expansion efforts.

Participated in 150 implementations of Quest VenueManager globally, a solution for tracking statistics in stadiums and arenas. Provided point-of-sale, real-time reporting, RFID readers, and digital menu board solutions to clients in sports and entertainment. Responsibilities included customer support, project management, and direct sales.

PHD in international business and global management.

This MBA taught me how to utilize technology and implement it in the business sector.

This was a classical education pursuant of a College Prep seal for entrance to the University of Georgia.