David Geyer

Developed and implemented AI applications leveraging large language models (LLMs). Utilized Hugging Face libraries and LoRA for efficient model fine-tuning and deployment.

Led profitability reviews to reduce churn by identifying pain points and aligning solutions to lifecycle stages. Applied DMAIC framework to decrease mid-contract cancellations across strategic customer segments. Delivered actionable insights and reporting to executive leadership on customer health and initiatives.

Spearheaded onboarding for enterprise clients managing billions in freight spend, streamlining implementation through cross-team coordination with IT, audit, and external stakeholders. Led Lean initiatives to eliminate waste and reduce time-to-value for new clients. Optimized workflows and reporting using Jira as administrator.

Directed process automation and defect reduction programs, cutting issues by 60% YoY. Developed governance models and introduced a scalable intake framework for initiatives. Rolled out CRM onboarding object saving $300K+ annually and reducing time by 1200+ hours.

Managed full lifecycle onboarding for SMB and enterprise accounts, consistently achieving 45-day activation targets. Trained teams during ERP migration (SAP), improving defect tracking and resolution timelines.

Oversaw 7 store teams and 50+ employees, consistently surpassing revenue and customer goals. Led training workshops, enhanced team performance, and developed operational SOPs.

Completed a comprehensive curriculum focusing on various aspects of communication. Gained skills in interpersonal, organizational, and mass communication theories and practices.