Leena Johnson

I am a dynamic and results-driven Program Management Professional with over 15 years of experience leading enterprise-wide, cross-functional initiatives. My expertise lies in transforming ambiguity into structured strategies that accelerate business and digital transformations. I have a proven track record of aligning business objectives with operational execution, consistently delivering measurable results in business operations, product management, and customer success.

Throughout my career, I have been committed to fostering a culture of excellence through mentorship and best practices in program management. I have successfully led diverse global teams in remote environments, enhancing operational capabilities and driving significant improvements in efficiency and scalability. My recent role at Amazon involved developing a comprehensive demand forecasting model, which achieved a 40% improvement in forecast accuracy, showcasing my ability to leverage data for operational excellence.

In my previous position at Cisco Systems, I directed a multi-million-dollar transformation portfolio that resulted in a 30% improvement in partner strategy alignment and a 40% increase in service delivery efficiency. My experience in managing customer service teams at ICICI Prudential Mutual Funds further honed my skills in delivering exceptional customer experiences and implementing efficient systems for rapid query resolution.