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@jennifers
Strategic Technical Program Manager with expertise in digital transformation.
I am a strategic and solutions-oriented Technical Program Manager with over 10 years of experience leading complex digital transformation initiatives across various sectors, including government, financial services, and technology. My expertise lies in delivering high-visibility programs that align with both business and technology goals, particularly in Salesforce and enterprise integration projects. I have a proven track record of achieving high customer satisfaction scores, managing projects with budgets up to $3M, and fostering cross-functional collaboration.
In my current role as a Senior Salesforce Enterprise Project Manager at Higher Echelon, I successfully managed the end-to-end delivery of a digitized talent management and recruiting platform for the US Marine Corps. This project not only secured a multi-year follow-on contract but also received two 5.0 CSAT scores. My leadership in developing standardized processes and mentoring teams has strengthened project management practices within the organization. I am passionate about utilizing Agile methodologies to drive project performance and ensure client satisfaction.
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Work history, roles, and key accomplishments
Higher Echelon
Sep 2023 - Present (2 years 2 months)
Managed the end-to-end delivery of a US Marine Corps' Salesforce solution, implementing their first digitized talent management and recruiting platform. Led the delivery of the USMC's first successful SaaS solution proof of concept, securing a multi-year follow-on contract.
Fortimize
Aug 2022 - Present (3 years 3 months)
Delivered end-to-end Salesforce solutions, including integration and data migration planning, across the Banking and Commercial Real Estate sectors. Operated as Program Lead and Scrum Master across globally distributed Agile teams, facilitating various Agile ceremonies.
Ad Victoriam Solutions
Aug 2020 - Present (5 years 3 months)
Led Salesforce Implementation and Managed Services projects, delivering end-to-end solutions for various cloud-based solutions. Successfully led the company's first B2C implementation project, generating over $1M in revenue.
Michael E Debakey Veterans Affairs Medical Center
Aug 2019 - Present (6 years 3 months)
Managed large-scale technical projects, ensuring compliance with enterprise risk management policies and system integrations. Implemented process improvements to streamline execution and data-driven decision making.
Rigzone
Mar 2014 - Present (11 years 8 months)
Managed global high-profile clients utilizing Salesforce SaaS solutions and partnered with engineering teams to drive Salesforce data utilization strategies. Applied Agile methodologies to improve customer engagement and retention.
Degrees, certifications, and relevant coursework
Master of Arts, Social Work
2016 - 2018
Completed a Master of Arts in Social Work. This program provided a comprehensive understanding of social theories and practices, preparing for roles in community and organizational development.
Bachelor of Arts, Psychology
2010 - 2014
Obtained a Bachelor of Arts in Psychology. The curriculum focused on human behavior, cognitive processes, and research methodologies, building a strong foundation in psychological principles.
Software and tools used professionally
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