Caroline McKenzie

Responsible for program initiation across 5 UX/U teams for surgical, software, and medical devices. Led Design Community calls, including role definition, Jira and Confluence setup, processes, and reporting as the overall program manager and acting scrum master for 3 workstreams.

Facilitated plans, requirements, risk management, and delivery for three software startup companies. Advised owners on international launches of World of Coffee Singapore retail franchises.

Delivered strategic program enhancements to payment platforms across transfers, wires, and bill pay, recommending priority, marketing, and stakeholder engagement. Accountable for delivery of Zelle on desktop and mobile using APIs to customize the mobile experience.

Partnered with the client to plan and execute on their #1 program to revamp key e-commerce sites and implement Oracle ERP. Facilitated change assessments, developed process recommendations on workflow for marketing and delivery, enhanced survey and reporting on KPI's, and delivered companywide communications to measure and report on program effectiveness.

Delivered Zelle, impacting five vendors and available on mobile and online digital channels. Directly accountable for program level reporting, risk and issue management, end to end consumer data, network integration and security, leading delivery teams, and change impact assessment.

Led the company’s #3 program to deliver a new consumer facing product to drive sales and reduce customer acquisition costs from initiation through deployment strategy. Scope included re-design of call operations, customer and tech support, UX design, system/data integration, marketing plans, change impacts, testing and stakeholder engagement.

Delivered two annual healthcare related programs impacting open enrollment, call center integration and outsourcing of premium collections. Delivery included process design, data management, KPI’s, communication and training plans to 90k employees.

Delivered Zelle, impacting five vendors and available on mobile and online digital channels. Directly accountable for program level reporting, risk and issue management, and end-to-end consumer data.

Facilitated a productivity initiative including costs/benefits and Pilot deployment plans of Windows 8 on tablet devices. Led data integration and process enhancements to a SAAS facilities management application.

Facilitated a productivity initiative including costs/benefits and Pilot deployment plans of Windows 8 on tablet devices. Led data integration and process enhancements to a SAAS facilities management application.

Stepped in to drive completion on a troubled project to co-develop a new asset and loss management system supporting consumer collections and debt, process definition & call center operations with a vendor. Delivered a hosted website to capture parking fees and give incentives to employees using alternate transportation to meet city requirements.

Delivered a hosted website to capture parking fees and give incentives to employees using alternate transportation to meet city requirements. Implemented two websites and five point-of-sale systems.

Managed international programs and HR PMO/Portfolio. Led various HRIS initiatives and projects.

Managed various programs and projects within the organization. Responsible for project planning, execution, and stakeholder communication.

Completed a Master of Business Administration program. This advanced degree provided a comprehensive understanding of business principles and management strategies.