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Charlie Scheid

@charliescheid

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Operations Leader | SaaS Strategist | Expert in Digital Transformation

United States

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What I'm looking for

I'm looking for an operational leadership role where I can solve complex scaling challenges and build systems that support sustainable growth. After working with multiple companies on transformation, I'm ready to focus my expertise on one organization where I can drive long-term strategic impact—ideally a SaaS or technology company in a growth phase where operational excellence is critical.

Operations leader with 13+ years driving operational excellence across SaaS and technology companies. Specialized in scaling teams, optimizing processes, and delivering measurable business impact during high-growth phases and organizational transformations.

Currently serving as VP of Operations & Partner at Foxton Group, leading strategic engagements that help growing companies eliminate operational bottlenecks and build scalable systems. Previously managed operational transformations resulting in 25% revenue growth, 170% performance improvements, and $2M+ in cost reductions.

Core expertise includes cross-functional team leadership, process automation, customer operations optimization, and budget management. Proven ability to translate complex operational challenges into strategic solutions that drive profitability and customer satisfaction.

Ready to bring operational discipline and strategic execution to organizations scaling for sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

VP of Operations

Current

Foxton Group

Mar 2025 - Present (7 months)

Partner and founding member leading operational improvement engagements for small and medium-sized businesses. Direct strategic initiatives helping clients optimize operations, streamline processes, and build scalable operational frameworks. Provide senior-level operational expertise and fractional leadership guidance.

Manager 3 (Director of Operations)

CG Infinity, Inc.

Dec 2022 - Dec 2023 (1 year)

Directed a cross-functional team of nine engineers, optimizing workflows to improve operational efficiency. Managed a $2M budget for strategic initiatives, enhancing system performance and service delivery. Spearheaded continuous improvement initiatives, significantly reducing response times and boosting operational effectiveness.

Efficiency Improvement Budget Management Risk Management Process Optimization Cross Functional Team Management Salesforce Azure Program Management Agile Scrum

Client Services Team Lead

ExactBid, Inc.

Jan 2018 - Jan 2023 (4 years 11 months)

Led a customer-centric team, collaborating across departments to design and deliver a multi-tenant system. Implemented technology solutions to enhance customer service and transformed Salesforce Lightning post-merger. Focused on continuous improvement through KPI reporting and automation.

Customer Success Salesforce Zendesk KPIs Automation Team Leadership Process Improvement Communication Project Management

Senior Support Analyst

Quartix, Inc.

Jan 2016 - Jan 2018 (2 years)

Provided support for software feature development and customer satisfaction metrics. Acted as SME and Project Manager for compliance projects, optimizing ticket resolution processes and improving customer retention through enhanced service quality.

Customer Support Project Management Software Development Ticket Resolution Customer Retention Data Analysis Technical Documentation Compliance Process Optimization Team Collaboration

Business Developer

Cursche, LLC.

Feb 2014 - Jan 2016 (1 year 11 months)

Conducted risk evaluations and competitive analysis during client growth phases. Delivered change management services across various industries and managed complex negotiations among stakeholders for product and service offerings.