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Charlie Scheid

@charliescheid

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Program Leader | SaaS Strategist | Expert in Operational Excellence.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement, where I can leverage my operational expertise to drive impactful results.

I am a seasoned Operations and Program Management leader with over 12 years of experience in driving efficiency and optimizing workflows in fast-paced SaaS environments. My expertise lies in building and scaling cross-functional teams, implementing data-driven strategies, and managing multimillion-dollar budgets to deliver operational excellence. I have a proven track record of transforming complex challenges into actionable solutions that align with business objectives.

Throughout my career, I have successfully led initiatives that increased program revenue by 25% and operational performance by 170% within nine months. My ability to integrate innovative systems has significantly reduced operational costs and improved customer satisfaction. I am passionate about fostering collaboration across departments and delivering measurable results that enhance organizational performance.

Experience

Work history, roles, and key accomplishments

Manager 3

CG Infinity, Inc.

Jan 2023 - Jan 2024 (1 year)

Directed a cross-functional team of nine engineers, optimizing workflows to improve operational efficiency. Managed a $2M budget for strategic initiatives, enhancing system performance and service delivery. Spearheaded continuous improvement initiatives, significantly reducing response times and boosting operational effectiveness.

Efficiency Improvement Budget Management Risk Management Process Optimization Cross Functional Team Management Salesforce Azure Program Management Agile Scrum

Client Services Team Lead

ExactBid, Inc.

Jan 2018 - Jan 2023 (4 years 11 months)

Led a customer-centric team, collaborating across departments to design and deliver a multi-tenant system. Implemented technology solutions to enhance customer service and transformed Salesforce Lightning post-merger. Focused on continuous improvement through KPI reporting and automation.

Customer Success Salesforce Zendesk KPIs Automation Team Leadership Process Improvement Communication Project Management

Senior Support Analyst

Quartix, Inc.

Jan 2016 - Jan 2018 (2 years)

Provided support for software feature development and customer satisfaction metrics. Acted as SME and Project Manager for compliance projects, optimizing ticket resolution processes and improving customer retention through enhanced service quality.

Customer Support Project Management Software Development Ticket Resolution Customer Retention Data Analysis Technical Documentation Compliance Process Optimization Team Collaboration

Business Developer

Cursche, LLC.

Feb 2014 - Jan 2016 (1 year 11 months)

Conducted risk evaluations and competitive analysis during client growth phases. Delivered change management services across various industries and managed complex negotiations among stakeholders for product and service offerings.