MSMiguil Ali Soubaneh
@miguilalisoubaneh
Accomplished IT management and customer service professional
IrelandWhat I'm looking for
As a seasoned IT management and customer service professional, I bring a unique blend of technical expertise and leadership skills to the table. With a proven track record of overseeing complex technical processes and delivering intuitive, user-focused solutions, I am confident in my ability to drive impactful outcomes. My expertise spans coding, project management, and data analysis, complemented by extensive experience in content creation and international team leadership.
Throughout my career, I have consistently demonstrated my ability to adapt to multilingual environments and drive results in fast-paced settings. I am now seeking a dynamic role that leverages my technical acumen and leadership skills to contribute to organizational success.
With a strong foundation in IT proficiency, communication, and collaboration, I am well-equipped to navigate complex technical issues and deliver high-quality solutions. My expertise in content management, SEO strategy, and editorial planning has allowed me to excel in content creation and digital project management.
Experience
Work history, roles, and key accomplishments
Cultural Mediator/Interpreter
European Asylum Support Office
Feb 2020 - Present (5 years 4 months)
Provided interpretation services during asylum and immigration interviews, assisting with applicant registration and eligibility assessments.
Phishing/Spam & Cybersecurity Analyst
Covalen
Oct 2022 - Present (2 years 8 months)
Reviewed reported social media content and harmful accounts, ensuring compliance with Facebook's terms of use. Monitored META markets for trending issues and escalated urgent content for review.
Content Manager, SEO Strategist
Destinationclients.fr
Sep 2019 - Nov 2019 (2 months)
Managed content creation and developed SEO strategies during internship, focusing on editorial planning and content promotion.
Customer Experience Specialist
Acticall
Apr 2018 - Apr 2019 (11 months)
Provided customer support for Airbnb, resolving queries through Zendesk and Genesys, and ensuring customer satisfaction.
Digital Marketing Consultant
Zevas
Jan 2018 - Mar 2018 (2 months)
Presented Google Digital Marketing Solutions to potential partners and analyzed websites for compatibility with Google Advertising platforms.
Fraud/Limitations Agent
PayPal
Oct 2013 - Jun 2015 (1 year 8 months)
Handled customer inquiries and conducted investigations into account activities to resolve disputes and mitigate fraud incidents.
KYC Fraud Investigator Specialist
Amazon TRMS
Nov 2016 - Jan 2018 (1 year 2 months)
Evaluated seller profiles to mitigate fraud risk using advanced data analysis techniques to authenticate transaction validity.
Business Development Representative
Icon
May 2016 - Nov 2016 (6 months)
Identified and qualified new business opportunities for Citrix, building relationships and managing sales opportunities.
French iOS Tier 1 Support Advisor
Apple
Jul 2015 - Jan 2016 (6 months)
Provided Tier 1 technical support for Apple iOS devices, ensuring customer satisfaction and swift resolution of issues.
Customer Service Associate
Amazon.com
Oct 2009 - Dec 2009 (2 months)
Provided telephone and email support to customers, resolving issues related to orders and product information.
Tech Support
Spie
May 2008 - Aug 2008 (3 months)
Provided helpdesk support, managing server and network monitoring activities.
Sales Representative
Canal +
Dec 2007 - Apr 2008 (4 months)
Presented and placed new channel offers to prospects, driving sales opportunities.
Hotliner Club-Internet
Acticall
Sep 2006 - Dec 2007 (1 year 3 months)
Troubleshot ADSL lines and assisted clients with account configurations.
Hotliner SFR9Box
TP
Sep 2006 - Jun 2007 (9 months)
Troubleshot ADSL lines and assisted clients with account configuration and setup.
Education
Degrees, certifications, and relevant coursework
26 Academy
Digital Project Manager Course, Digital Project Management
2021 - 2021
Completed a Digital Project Manager Course focusing on the principles of project management in digital environments.
Webforce3 Lille
Digital Specialist Course, Digital Marketing
2019 - 2019
Completed a Digital Specialist Course that covered various aspects of digital marketing and project management.
GOGoogle AdWords Certification, Digital Marketing
2018 - 2018
Completed Google AdWords training focusing on search, shopping, and video advertising strategies.
Citrix
CCSP Certification, Sales
2016 - 2016
Achieved Citrix Certified Sales Professional (CCSP) certification, enhancing skills in sales and technical support.
AFPA
Cisco Certified Network Associate, Networking
2012 - 2012
Completed Cisco Certified Network Associate (ICDN2) training, focusing on networking fundamentals and technologies.
AFPA
Cisco Certified Entry Networking Technician, Networking
2012 - 2012
Completed Cisco Certified Entry Networking Technician (ICDN1) training, covering basic networking concepts.
SQLI
Microsoft Certified IT Professional, IT Administration
2010 - 2011
Achieved Microsoft Certified IT Professional Server Administrator certification, focusing on SQL Server administration.
DAEUA - SU/FCEP Lille
DAEUA Certification, Information Technology
2004 - 2004
Completed a program at DAEUA - SU/FCEP Lille, focusing on foundational IT skills.
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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