Stefania Carta

Selected to join a 10–12 person community advisory group working with the HSE to make healthcare environments more accessible and inclusive for Autistic individuals. Contributing lived experience to guide programme design and shape staff training.

Participated in pre-launch testing of an AI training programme, evaluating content clarity, accessibility, and ethical framing ahead of public release.

Created internal and external troubleshooting guides, improving clarity and usability for clients and colleagues. Collaborated with cross-functional teams to resolve complex platform issues and document solutions in plain language.

Updated the Italian Knowledge Base, writing user-facing help articles and ensuring consistency in style and tone. Consulted 50+ SMEs weekly, producing actionable content strategies for website optimisation and UX improvement.

Produced Italian website copy, newsletters, booklets, and policy documents using plain language to increase accessibility. Managed localisation projects and conducted content audits that reduced helpline calls by 20%.

Designed and delivered training materials, content guides, and refreshers, simplifying complex Google Shopping policies for new hires. Promoted to Trainer & SME for re-evaluations of suspended strategic high-revenue accounts within a team of 30+ reviewers.

Resolved multilingual software integration issues (Italian, French, English), maintaining a high customer satisfaction rate.

Evaluated linguistic quality of localised content including game dialogues, maps, character sheets, and technical manuals in line with EA policies. Reported product bugs and market localisation issues.

Edited and localised web content using Drupal and WordPress, ensuring clarity, tone consistency, and SEO optimisation. Created and implemented a social media strategy, growing Facebook followers from 300 to over 10,000 in one year.

Certified in Cybersecurity (CC) in progress, expected completion in 2026.

Adobe Certified Associate in Visual Design Using Adobe Photoshop in progress, expected completion in 2026.

Completed a Professional Diploma in UX Design from UCD Professional Academy in 2025.

Grade: Magna Cum Laude

Activities and societies: Recipient of Dissertation Abroad Scholarship (New York) and Sebastiano & Rita Raeli Scholarship for top graduates.

Graduated Magna Cum Laude with a Master's in Multimedia Communications and Journalism, majoring in Web Design and Development. Recipient of the Dissertation Abroad Scholarship and the Sebastiano & Rita Raeli Scholarship.

Grade: 889/1000

Earned the IT Specialist certification in HTML & CSS with a score of 889/1000 in January 2025.

Holds Salesforce certifications including Administrator, Platform Developer 1, and App Builder.

Certified Digital Marketing Professional from the Digital Marketing Institute.

Completed Google certifications in Analytics, Shopping Ads, Google Ads, and Fundamentals of Digital Marketing.

Completed SEO & Digital Marketing certification through Coursera.